Collections Advisor

Collections Advisor

12 Feb
Secure Trust Bank Group

12 Feb

Secure Trust Bank Group



Want a career that’s rewarding, fun, challenging and full of opportunity? Join STB and fulfil your potential. Whether you want a career that will take you to the top or simply in a new exciting direction. At STB we’re driven by a clear vision; to build the best bank in Britain, across the group our colleagues are focused on making a difference to our customers through straightforward and transparent banking. It’s an exciting, vibrant place to work and an opportunity to be part of a fast paced, progressive and rapidly growing company.

Here what our colleagues have to say about us:

·"Having worked for large organisations before, it’s nice to come to a company that actually recognises you from the top down".

·"I think the support that we receive for our charity activity from senior managers within the Bank is the best that I’ve seen. It feeds right through and encourages everyone across the Bank to get involved"

·"I’m personally very proud to work here. We’ve raised the bar amongst colleagues. Everybody strives to be the best because at the end of the day we want to be the best bank in Britain".

The Role:

As a collections advisor you will be working closely with our customers who have fallen into arrears. The purpose of the role is to promote engagement with our customers by having effective conversations to create a manageable solution that is best for both the customer and the bank.

We do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences throughout.

We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery. So if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then why not join the team!

The Perks:

As well as a career full of enthusiasm and progression our company offers, in addition to a basic salary:

·Health and Wellbeing scheme

·Cycle to work scheme

·Up to 23 days Holiday (plus 8 bank holidays) with the option to buy more

·Guaranteed to have your birthday off!

·Discount off popular retail stores across the UK

·Savings and Protection scheme

·Complementary fruit, Tea & Coffee as well as Pizza days to celebrate special events!

·Prizes rewarded to staff members who have excelled

·Team incentives

·Social events; making friends for life!

The Successful Candidate:

·Highly organised and customer focused

·Driven and self-motivated

·Is honest and trustworthy

·Excellent inter-personal skills, with the ability to liaise with people at all levels

·A great team player with the ability to work on own initiative

·Self-motivated, enthusiastic with a 'can do’ attitude displaying behaviours in line with our companies core values

·Proactively support department growth and make recommendations to improve the customer experience