Leverager Customer Journey

Leverager Customer Journey

11 Jun
|
Builder.ai - What would you Build?
|
City of London

11 Jun

Builder.ai - What would you Build?

City of London

About us

Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed.



We're changing that. We’re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app. Builder.ai’s platform lets you order the perfect software app for whatever problem you’re trying to solve.





Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life – ANYONE’s world-class ideas.



Building software needs to be like ordering pizza – pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.



Life at Builder

It’s a place where everything moves at lightning pace and most definitely not for the faint hearted. We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we’re always looking for team players, with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models. #WhatWouldYouBuild



Description of the role

The Customer Journey Expert is responsible for owning the entire end-to-end journey of the customer whether it's through product or it's through finance or even the conversations they have in sales. This role is all about making sure with a unified "tube map" of our customers and workloads that are in different stages of assembly and the person will be responsible to report back on the entire "state of the journey" as well as working to focus on which areas we need to focus on and bringing in best in class examples of how certain journey points have been solved. This role will be cross-functional and engrained in product and design teams.



Why you should join? This is a unique opportunity to be involved in designing, improving and building on a holistic customer journey for a product that has multiple TAMs.



Requirements

Comfortable with research, analytics, data / sql, presentation

Experience with Design, User design or Design consulting

Experience with Desgining user Journeys

Experience in building complex paths.

Analytical thinker and prioritization

Benefits

Health and wellness benefits

Performance-based bonuses and stock options

Employee friendly policies

Generous vacation and time off benefits, including paid holidays

Generally flexible working hour



Job Type: Full-time

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