Contract Support - London

Contract Support - London

03 Jun
|
CBRE
|
City of London

03 Jun

CBRE

City of London

Posted



03-06-2021



Service line



GWS Segment



Role type



Full-time



Location(s)



London - England - United Kingdom of Great Britain and Northern Ireland



Company Profile





CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.





Job Title: Contract Support





CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.





We are recruiting a Contract Support to join the team located at Anglo American, 17 Charterhouse Street EC1N 6RA





The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.





RESPONSIBILITIES



-

Providing support to the client and answer calls and emails in a professional and timely manner



-

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders



-

Managing the supply chain and drive them to attend within required SLA’s



-

Driving the engineering team to attend to all callouts within required SLA’s



-

Promote and maintain CBRE culture throughout teams



-

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this



-

Manage CAFM system as key user on site including PPM records, reactives and reporting.



-

Ensure all Reactive requests raised on the helpdesk have the correct priority assigned.



-

Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment



-

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations



-

Monitoring calls received from the customer through to call completion and updating records



-

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.



-

Manage system as a key user on site including PPM records, reactives and reporting



-

Promote and maintain company culture throughout the team



-

Maintain people records such as new starters, leavers, general staff changes, contact details, etc



-

Effective communication with all levels of internal teams and external customers



-

Logging hazards & customer feedback on the QHSE Management Portal



-

Familiar with daily operations and the specific scope of the contract



-

Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager



-

Obtaining supplier quotes and uploading onto the internal system for client approval.



-

Arranging agency cover & submitting hours on portal.



-

Covering reception and post room when required.



-

Updating weekly KPIs



-

Uploading documents onto the client’s system and following through until approved



-

Ensuring all contractors reports are saved onto the shared drive following attendance



-

Uploading RAMS and permits requests to e-permits





Experience



-

Experience of a similar customer facing role in a medium-sized business.



-

Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.





Aptitudes



-

Excellent command of the English language demonstrated through good verbal and written communication.



-

Must be detail conscious, accurate and methodical in approach.



-

Strong organisational and communication skills



-

Able to work systematically and use own initiative.



-

Able to work on more than one task at any given time.



-

Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.





Character



-

Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.



-

Reliable, able to complete work within required time frame and manage own deadline requirements.



-

Calm manner able to work under pressure and against rapidly changing demands and priorities.



-

Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.





PERSON SPECIFICATION





Education



-

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.



-

Education to A-Level/HNC standard would be beneficial





Training



-

Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.



-

Experience of using Dynamics, Concept, Maximo.

QP Biopharma

QP Biopharma

- To Lead the site batch release - sole site QP About Our Client Global Life Science organisation Job Description - Providing QP certification in compliance with regulatory requirements and if required, specific client technical agreements [...]
City of London
18 Jun
    City of London
    18 Jun

Interim Associate Director Communications & External Affairs

Interim Associate Director Communications & External Affairs

The Interim Associate Director Communications and External Affairs will be working with our colleges and institutes and will enhance the perceived value of the organisations education, research and knowledge exchange activities among all audiences. T [...]
City of London
18 Jun
    City of London
    18 Jun

Senior Supervisor

Senior Supervisor

Reporting to SPN Reporting location Distributed - Maidstone Applications are invited to apply for the above position, Applicants should send in their CV, and Cover letter to [email protected] or via Telephone: 020 7272 3105 [...]
City of London
18 Jun
    City of London
    18 Jun

Risk Solution Designer

Risk Solution Designer

Currently recruiting for a Risk Solution Designer for a contract role based in London Role: Risk Solution Designer Rate: £600 - £700 INSIDE IR35 Location: London (Onsite required, some flex for remote) Contract Length: 3 months Skills n [...]
City of London
18 Jun
    City of London
    18 Jun