Customer Service Advisor 12 MTH - Full Time Contract

Customer Service Advisor 12 MTH - Full Time Contract

04 May
|
Wiley
|
Bognor Regis

04 May

Wiley

Bognor Regis

Location : Bognor Regis, UK



At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.



To carry out all aspects of Customer Service by interacting with Customers, Reps and Colleagues via email and telephone to provide and process information in response to customer requests by working under minimum supervision.



To be proactive when resolving key issues, whilst setting a standard of excellence



How you will make an impact



Processing



- Orders







- Quotes/pro-formas

- Credits (Returns)



Queue Maintenance via Sales Force (email management system)



- Global Education

- CS Books

- Complimentary

- Returns



General Claims



- Order Chasers

- Cancellations

- Back-order Amendments



Customer Maintenance



- Create accounts for new customers

- Amend customer details when informed



We are looking for people who:



English – GCSE



Maths – GCSE



Data Input



Customer Service



General Office Experience



Eye for detail - accuracy



Focus and concentration



Excellent telephone manner



Essential communication skills – both written and verbal



About Wiley:



We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.



When applying, please attach your resume/CV to be considered



Location/Division:



Bognor Regis, UK



Job Requisition:



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