Performance Trainer

Performance Trainer

23 Feb
|
Capita Plc
|
Rotherham

23 Feb

Capita Plc

Rotherham

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.



Performance Trainer – Capita Customer Management



Inspire others to develop in their roles whilst working as a Performance Trainer, in Customer Management.





- We’re looking for experienced Performance Trainers to own the design and delivery of technical and non-technical training

- You will be facilitating and developing training interventions for role competence, regulatory support and development growth, to colleagues in your aligned division

- Your passion,





commitment and enthusiasm to the Capita learning agenda will reap rewards in seeing continued learning and development within our teams and let you be part of the future at Capita





- What’s next – if you believe you have what it takes – please read below and apply



Job title:



Performance Trainer



Job Description:



What you’ll be doing:



- Building and maintaining strong working relationships with key stakeholders to the Performance and Development team and the learning experience.

- Owning the design and delivery of technical and non-technical induction elements; responsible for aligning content with business unit requirements.

- Up-skilling of Operational Trainers by providing ongoing coaching and mentoring.

- Leading the development of interventions and partner with Subject Matter Experts (SMEs) and third parties.

- Owning quality frameworks and governance of Operational Trainer outputs and performance.

- Delivering of Divisional and Group developmental content including soft skills, induction and skills labs

- Developing, amending and redesigning of training content and programmes in classroom and online environments.



What we’re looking for:



- Knowledge and understanding of operational learning requirements in a contact centre environment (desired).

- Effectively manage, lead and communicate changing priorities.

- Ability to effectively manage the development of multiple learning projects to completion.

- Ability to facilitate internal events and workshops, delivering content as required to meet operational needs.

- Knowledge and understanding of operational learning requirements.

- Facilitate internal events and workshops, delivering content as required to meet operational needs.

- Development (soft skill) of training programmes in classroom and online environments.



About Capita Customer Management



At Capita Customer Management, we’re transforming customer experiences. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, Volkswagen Group, British Gas and RSPCA and have 19 contact centres across the UK, India, Poland and South Africa. Join us and discover better as you find new ways to delight customers.



What’s in it for you?



- A competitive basic salary

- 23 days’ holiday pa (rising to 27) with the opportunity to buy extra leave

- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

- This role is currently homebased but post covid office locations will be within the M62 corridor



You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.



What we hope you’ll do next:



Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.



We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.



We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.



We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.



All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.



Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.



The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.



Location:



Rotherham - Capita House Park



,



United Kingdom



Time Type:



Full time



Contract Type:



Permanent