Portfolio HR & Reward
To provide HR and Employment Law Advice to clients throughout various industries across Great Britain and Northern Ireland. The role requires you to work within a team providing legally compliant advice and HR assistance to clients by telephone and email in order to support the needs of the individual client and also to highlight any options that are non-compliant and ensuring the client is fully aware of the risk these options present.
- To work in line with the departmental KPI's, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA's.
- To ensure that personal knowledge of employment law and HR best practice is continually updated.
- To advise, assist and guide clients with all employment law/HR enquiries received.
- To actively own cases to resolution, building rapport and relationships with clients on each interaction.
- To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
- To take ownership and responsibility for ongoing cases.
- To provide support and advice to clients in regards to information/documentation to assist them in implementing the advice provided, this will include drafting correspondence when appropriate.
- Review client documentation and provide advice accordingly taking their internal terms and conditions into account.
- Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
- Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times.
- Attend client visits, meetings and conference calls as required to assist/advise with any employment law/HR related matters.
- Assist with requests for articles or webinar presentations, which have an employment law/HRM/employee relations element.
- Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
- Attend departmental or office team meetings.
- Maintain a professional and responsible attitude at all times.
- Work as part of a busy team.
- Carry out any other tasks deemed necessary by the Management Team.