Customer Service Consultant

Customer Service Consultant

21 Jul
|
TSB Perm
|
Gloucestershire

21 Jul

TSB Perm

Gloucestershire

Job Role: Customer Service Consultant - Customer Support Unit



Function: Customer Service Operations



Location: Barnwood



Salary: £17,700 (will increase to £18,700 after achieving competency levels)



Hello. We're TSB, and we exist to change the way Britain banks.



We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us.



We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them.









TSB's hub in Gloucester have a number of excellent and exciting opportunities for Customer Service Consultants in our Customer Support Team. We have Full Time Telephony roles available, alongside excellent working hours and full training and development. Our friendly, diverse and supportive team environment makes a career at TSB a great choice.



The Role:

You'll be the first point of contact in our support cente for customers to help them through difficult times, treating them empathetically whilst identifying a suitable solution for them moving forwards.



Requirements:

Ability to use your own initiative wherever possible to solve problems

Ability to deliver exceptional customer service and support

Excellent attention to detail

Team Player with strong communication skills

Desire to learn and develop



You do not require banking or financial services experience as full training is provided and we will encourage you to broaden your knowledge and develop within your role at TSB.



Working Pattern:

Monday to Friday 9am - 6pm. There will be the requirement to work 1 Sat morning on a rotational basis every 3 weeks for which you will be given time in lieu.



Benefits:

Starting salary of £17,700

22 days holiday (Plus Bank Holidays)

Additional 4% of salary which can be taken as cash or used to buy extra benefits (including additional holidays, discount shopping cards, dental cover, private medical, plus many more)

Sharesave / Sharematch schemes

TSB award scheme - up to 10% of salary

Training and Development opportunities

Free onsite parking



About TSB:

At TSB, we are here to offer something different. We are the bank that purely serves local customers and local businesses in order to fuel local economies, and so help create thriving local communities all across Britain and nowhere else. Why do we do that? A local community thriving all across Britain is a good thing for all of us. If you are ready to join thousands of decent, responsible people working together with millions of local people helping them and their local economy to thrive - join us

Senior Negotiator - Lettings

Senior Negotiator - Lettings

My prestigious client based in Cheltenham are looking for a Lettings Negotiator to join the Lettings Team. You will be responsible for moving the business forward, whilst generating new business, confident when attending viewings, and be creative wit [...]
Gloucestershire
24 Jul
    Gloucestershire
    24 Jul

Purchasing Manager - CONSTRUCTION

Purchasing Manager - CONSTRUCTION

A fantastic opportunity is now available for a Purchasing Manager to be part of a well-established business, based in Gloucester. You will already have experience within the construction industry, with excellent organisational skills, and a can-do at [...]
Gloucestershire
23 Jul
    Gloucestershire
    23 Jul

Customer Consultant - Sales

Customer Consultant - Sales

Job Description Customer Consultant - Sales Salary £16 to £18k plus bonus (OTE 25K) About the Team Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been ada [...]
Gloucestershire
21 Jul
    Gloucestershire
    21 Jul

Customer Service Consultant

Customer Service Consultant

Job Role: Customer Service Consultant - Customer Support Unit Function: Customer Service Operations Location: Barnwood Salary: £17,700 (will increase to £18,700 after achieving competency levels) Hello. We're TSB, and we exist to change the way [...]
Gloucestershire
21 Jul
    Gloucestershire
    21 Jul