Job Role: Customer Service Consultant - Customer Support Unit
Function: Customer Service Operations
Salary: £17,700 (will increase to £18,700 after achieving competency levels)
Hello. We're TSB, and we exist to change the way Britain banks.
We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us.
We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them.
TSB's hub in Gloucester have a number of excellent and exciting opportunities for Customer Service Consultants in our Customer Support Team. We have Full Time Telephony roles available, alongside excellent working hours and full training and development. Our friendly, diverse and supportive team environment makes a career at TSB a great choice.
You'll be the first point of contact in our support cente for customers to help them through difficult times, treating them empathetically whilst identifying a suitable solution for them moving forwards.
Ability to use your own initiative wherever possible to solve problems
Ability to deliver exceptional customer service and support
Excellent attention to detail
Team Player with strong communication skills
Desire to learn and develop
You do not require banking or financial services experience as full training is provided and we will encourage you to broaden your knowledge and develop within your role at TSB.
Monday to Friday 9am - 6pm. There will be the requirement to work 1 Sat morning on a rotational basis every 3 weeks for which you will be given time in lieu.
Starting salary of £17,700
22 days holiday (Plus Bank Holidays)
Additional 4% of salary which can be taken as cash or used to buy extra benefits (including additional holidays, discount shopping cards, dental cover, private medical, plus many more)
Sharesave / Sharematch schemes
TSB award scheme - up to 10% of salary
Training and Development opportunities
Free onsite parking
At TSB, we are here to offer something different. We are the bank that purely serves local customers and local businesses in order to fuel local economies, and so help create thriving local communities all across Britain and nowhere else. Why do we do that? A local community thriving all across Britain is a good thing for all of us. If you are ready to join thousands of decent, responsible people working together with millions of local people helping them and their local economy to thrive - join us