Job Role: Customer Service Consultant
Location: Gloucester (Barnwood)
Hourly rate: £9.49p/h (£10.73 including holiday pay)
We're TSB, and we exist to change the way Britain banks. We aren't like other big banks - That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive - And that's a good thing for all of us.
Because we're a different kind of bank, we look for a different kind of person to work here. The kind of person who's interested in working in a culture that's all about people helping other people, and the communities we all live in, to thrive.
unlike other banks, we don't have sales targets for anyone who works here, from branches to call centres. We create friendly workplaces, where everyone can join in, get on and be themselves. We want to create a bank that attracts and retains the best people and reflects the communities we serve.
This role is initially on a temporary 3 month contract, with the potential to lead to a permanent opportunity.
This is a full time position, with shifts between 8am and 8pm which will rotate on a weekly basis. There is a requirement to work every third Saturday (you will get this time back the following week and your rota will be provided in advance).
Do you want to work in a high energy customer role that will give you great opportunities to add to your experience? We are looking for customer focussed individuals able to have great conversations with customers over the phone and work as part of successful teams.
Let's be honest; customers want the personal touch. They want to feel the difference. And, that's exactly what we need you to give them. By going the extra mile and giving them support, by building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
A background in financial services or banking isn't essential. All we ask for is a talent for talking to people. Oh, and a real desire to help by answering questions, sorting out problems and recommending different services. And, if you're great at juggling the necessary admin with time spent dealing with customers and don't mind working some Saturdays, you've got exactly what we're looking for.
If this sounds like the role for you then get in touch for more information.