31 Oct
Marshall Motor Group
Cambridge
Job description
Job titleService Advisor - Jaguar Land Rover Oxford Job referenceREQ10549 Date posted30 / 10 / 2024 Application closing dateBlank LocationJaguar Land Rover Oxford SalaryBasic Salary plus Uncapped bonus scheme based on upsells, customer satisfaction score and performance Contractual hours BasisFull time Job category / typeAftersales AttachmentsBlank Job description
Role : Customer Service Advisor
Location : Marshall Jaguar Land Rover Oxford
Hours : hours per week, including Saturday mornings on a rota basis
Salary : Basic Salary plus Uncapped bonus scheme based on upsells, customer satisfaction score and performance
Benefits : 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,
employee discount for servicing and popular retailers, as well as a purchase discount scheme
Who we are
Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
The role
As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop.
You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before.
Your first couple of weeks will include our Marshall Customer Journey induction programme,
shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Who you are
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
What you’ll do
- Establish and manage the customer relationship ahead of their booking,
greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.