28 Oct
ACT Training
Cardiff Bay
Our Hubs Team is looking to employ a Corporate Apprentice (Level 2) Administration assistant based at Central Library Hub, The Hayes Cardiff CF10 1FL, to contribute to our service an exciting opportunity has arisen for committed individuals with excellent customer care skills to join our team at Central Library Hub. The Hubs provide professional front line advice to customers on Housing Benefits. These include Universal Credit, Housing Benefit & Council Tax Reduction schemes, and a wide range of Council services including those provided by partner organisations.
The Hubs are responsible for professionally greeting all customers, to advise & refer on all services available.
As a Corporate Apprentice you will be supported in the workplace to develop the skills you need to make an effective contribution to our Service. You will be provided with a range of workplace activities and experiences, as directed by the manager, and will undertake a range of duties and learning opportunities including, but not limited to, those listed below, whilst also undertaking and completing a relevant Apprenticeship qualification
To ensure excellent customer service, listening and empathising with the customers and showing a desire to help and support at all times.
To assist the senior officers and support other team members as is reasonably required.
To ensure that customer contact is recorded, processes are followed and that systems are updated effectively
To work closely with other officers, sections and partner organisations to ensure a co-ordinated service is provided.
To encourage financial and digital inclusion by providing practical assistance and advice
To assist the team to resolve enquiries wherever possible at first customer contact,
where this is not possible refer to other officers or sections following agreed referral processes.
With increasing experience, to act as a customer advocate taking ownership of enquiries possible and ensuring complaints are resolved at the earliest opportunity.
To arrange appointments for customers as required.
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team, providing cover for other officers, contributing to the work of the team, and changing work location as needed which may be at short notice as required.
To scan and index documents and to respond to customer letters as required.
To carry out any general office duties as reasonably required including maintaining all necessary records and providing monitoring information as required.
To develop transferrable workplace skills e.g.
To be proactive, adaptable, and responsive to change
To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
To support internal and external customer requests and ensure internal and external customer satisfaction.
To communicate with a range of internal and/or external customers as required
To assist other team members in the carrying out of their duties
To work with others to carry out duties linked to the section in which the Apprentice is placed.
To undertake and complete all training and development experiences as required.
To participate in Corporate Scheme events
▶️ Cardiff Council Corporate Apprentice (Level 2) - Administration Assistant (Hubs)
🖊️ ACT Training
📍 Cardiff Bay