28 Oct
Vodafone
Glasgow
Location: Glasgow OR Birmingham + Hybrid*
Salary: Excellent base salary + Benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
What you’ll do
Join the Fibre Planned Outages Team,
the team responsible for ensuring that Vodafone can professionally undertake planned service interruptions on the network to support our annual programs of work while fully discharging our regulatory requirements and contractual obligations to our customers.
As a Fixed Networks Engineer within Fibre Services you will be responsible for the detailed planning of changes impacting the Vodafone Network Fibre Layer to support Customer Delivery, Core Project Build, Maintenance and Diversionary Works requirements.
- Validate and schedule Cable Planned Outages on the Vodafone Fibre Network
- Plan validated Cable Planned Outages from receipt to implementation.
- Instigate audit and work requests into partner teams and monitor completion
- Schedule works to meet expected delivery dates for the sponsor
- Minimise the impact to Vodafone customers wherever possible.
- Identify and analyse network and customer traffic affected,
- Gain approval and notifying customers of forthcoming work in accordance with Change Management and customer SLA’s.
- Deal with customer queries/objections to Planned Work as appropriate.
- Assess requirements for engineering support reducing the need for Field Engineer attendance and request via partner agencies
- Instruct partner organizations to proceed with delivery
- Produce Method Statement to facilitate implementation and monitoring
- Complete RCA of failed changes
- Promote and develop good working relations with other Internal and external Agencies, build partners and stakeholders.
Who you are
- Proven experience working with Core Networks
- Knowledge of physical fibre infrastructure and installation methods
- Analytical mindset and curiosity is key for this role
- Effective communication skills – both written and verbal
- Competent user of Microsoft Office Packages (outlook, excel & word, SharePoint, Teams etc)
Please note, the ability to achieve and maintain Security Clearance is required for this role.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description,
we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk#LI-Hybrid