27 Oct
Royal Lancaster London
London
Job description
Join the team that Always Cares!
Are you the type of person that gets out of bed on the
right side every day? If so, we would like you to come and join us as a
Front Office Shift Leader at the
Royal Lancaster London, where we encourage your personal development and growth.
We are
located next to Lancaster Gate tube station, and a short distance from
Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a
Front Office Shift Leader are :
Salary : £27,040.00 + service charge
Pension scheme with
company contributions
50% discount in all our
restaurants and Spa’s across our properties
Team member and
Friends & Family rates across our properties
Complimentary
stay after passing probation
Extensive discounts on
our benefits platform
Access to private
medical insurance
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
Interest free season
ticket loan
Employee Assistance
Programme - 24 / 7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend
incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business
focuses, community and environment
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate Front Office Shift Leader , to join our Front Office team on a permanent basis, with an immediate start to join us in consistently
delivering memorable moments and five star service to our guests and each
other.
It is important to us that everyone in the team brings positive energy
to support our happy and fun environment, as we strive to build a community of
diverse backgrounds and life experiences, where we care about careers and not
just jobs.
As a Front Office Shift Leader , your main duties and expectations for the role will
include :
- Support and coordinate support, with Guest service agents, for areas requested during busy periods.
- Confidently use various computer systems such as Opera
Up-sell room types at every available opportunity
to achieve the departmental up-selling goal
To train, support and review the Guest Service
Agents to achieve the personal and departmental goals
Conduct Quality Checks to ensure Guest Service
Agents consistently adhere to the prescribed service standards
To monitor the appearance, conduct, guest
relation skills and punctuality of Reception staff in order that the required
departmental standards are met.
You will be required to work 40hours per week, on a shift rota.
Best
Employer for 2021 at Springboard’s Excellence Awards
One of
the happiest hotels in London
Earth
Check Silver Certified 2023
rosettes
Hoteliers’
Charter Approved
Preferred
Hotels & Resorts member
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this
Front Office Shift Leader role is for you, come and pour some happiness
into yours by joining our award winning family today!
All applicants
must be legally eligible to work in the UK
▶️ Front Office Shift Leader
🖊️ Royal Lancaster London
📍 London