Support Account Manager

Support Account Manager

27 Oct
|
NetApp
|
Great Britain

27 Oct

NetApp

Great Britain

Job description

Title : Support Account Manager

Location :

Windsor, GB, SL4 1RS GB

Requisition ID : 127723

Job Summary

The Support Account Manager is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients.

Please note that this is a technical, customer-centric opportunity within our Support organization and not a Sales role.

As a Support Account Manager, you will utilize your technical skills, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative, and Reactive Enterprise-Class support services in local languages.







The Support Account Manager role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and helping to increase sales by coordinating support activities for the account.

Hybrid position travel might happen monthly.

As a Support Account Manager on our customer success team, your responsibilities include :

- working with NetApp customers and designated Account / Sales Teams,
- providing expertise in the following areas :
- Personalized Service
- Centralized Support Management
- Customized Proactive Care
- acting as a leader for team projects or initiatives.
- setting an example for other team members related to technical expertise and customer advocacy.
- mentoring peers, assisting with the delivery of team training and facilitating internal process problem resolution.
- as a senior SAM you will usually be dedicated to a single global account or responsible for a small number of large enterprise customers.

Job Requirements

- Excellent written and verbal communication skills in English are mandatory.





Proficiency in any other languages is highly welcome!
- Ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization.
- Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross-functional teams, influence behavior, and drive actions.
- Extensive account management experience is required. The ability to manage all post-sales issues on a large, demanding global account is essential, as is the ability to engage at executive level within the customer.






- Experience in escalation management and the ability to handle conflicts professionally and effectively manage customer expectations.
- Ability to integrate diverse perspectives in critical situations to aid issue resolution.
- Demonstrated excellent customer service experience working with large customers in high stress situations on complex problems.
- Technical understanding in Storage and / or Virtualization and / or Network Technology, with the ability to quickly acquire technical knowledge.
- NetApp NCDA certification (or equivalent) is required.
- Knowledge of Hyperscalers and Cloud.

Education

Typically requires a minimum of 10 years of related experience with a bachelor's degree; or 5 years and a master's degree;

or equivalent combination of applicable education / training / certifications and relevant years of professional work experience.







- Work experience in a demanding technical Customer Success role.
- NetApp and / or Cloud certifications.
- A level of government security clearance or the capability to obtain this within a reasonable time (

LI-DNI

Job Segment : Security Clearance, Account Manager, Virtualization, Manager, Sales, Government, Technology, Management

▶️ Support Account Manager
🖊️ NetApp
📍 Great Britain

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: support account manager

Account Manager (Civil & Environment)

Account Manager (Civil & Environment)

Job description OVERVIEW Seequent (a Bentley Systems Subsurface company) is a world leader in the development of geoscience software. Our enable people to create rich stories and uncover valuable insights from geoscience data, and ultimately make b [...]
Great Britain
27 Oct
    Great Britain
    27 Oct

Key Account Manager

Key Account Manager

Our client, a leading manufacturer of premium consumer good products, is seeking a dynamic Key Account Manager to develop and grow a significant new partnership with a major e-commerce retailer. This exciting role offers the opportunity to manage and [...]
Great Britain
24 Oct
    Great Britain
    24 Oct

Senior Key Account Manager

Senior Key Account Manager

Job description Job Profile Trading since 1989, Chartered Surveyors is the UK's number one residential surveying firm and the largest provider of property risk expertise and residential surveying services. We employ over 600 surveyors nationwide a [...]
Great Britain
25 Oct
    Great Britain
    25 Oct

National Key Account Manager

National Key Account Manager

Job description We are recruiting for an experienced Key Account Manager to join our growing business. You will be the face of the HSS ProService and the front line of our customer interaction, ensuring their every need is catered for and every requ [...]
Great Britain
16 Oct
    Great Britain
    16 Oct
Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: support account manager