Administrator

Administrator

Job description

Job summary

Do you thrive in a supportive environment that values your growth? Are you passionate about making a difference in people's lives?

The NHS Hampshire and Isle of Wight is seeking ambitious individuals to join our All Age Continuing Care team! We offer a dynamic role with the flexibility of hybrid working, allowing you to work from our office and at home.

What you'll love about this role :

- Make a Real Impact : Support individuals across all ages who require continuing care, ensuring they receive the best possible support.
- Work-Life Balance : Enjoy a Monday-Friday, 9-5.
- Hybrid Working : Experience the best of both worlds with a flexibility to work from an office base and at home.
- Continuous Learning :





Develop your skills and knowledge with extensive training opportunities and clear career development pathways.
- Supportive Team : Become part of a collaborative and encouraging team dedicated to providing exceptional care.

This role is perfect for you if :

- You're passionate about health and social care.
- You possess excellent communication and interpersonal skills.
- You're a team player with a strong work ethic.
- You're eager to learn and grow in your career.

Ready to make a difference?

Learn more and apply today

Main duties of the job

Pro-actively support All Age Continuing Care (AACC) Lead Administrator and Business Manager in the provision of business support to the NHS All Age Continuing Care team and (in some areas integrated Quality functions).

Thiswill include providing business, secretarial and administrativesupport

Completion of activities to ensure that the NHS AllAge Continuing Care processes run efficiently and within mandatedtimescales.







Responsible for completing the administration functions for invoice queries and reimbursement claims for AACC. Investigating the invoice queries and responding / challenging providers where necessary and responding to internal colleagues.

Liaise with Operational Teams where required to resolve queries.

Todeliver work in a timely manner ensuring adherence to National Framework timescales

Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the Head of Service and BusinessManager

Part time hours can be considered within this job.

About us

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.







We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.

We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities.

We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff :

27 days paid minimum holiday and bank holiday entitlement

NHS pension scheme

Sick pay policy

Occupational health services including staff counselling services

Flexible working and family friendly policies

Flexible retirement and retirement vouchers







Health Service Discounts - offers for stores, travel, equipment etc.

Successful candidates will be subject to a six-month probationary period.

Job description

Job responsibilities

Please see attached job description and person specification for further details of the duties and responsibilities of the role.

Person Specification

Knowledge, Training and Experience

Essential

- Educated to GCSE / O level grade C in English or equivalent
- Educated to NVQ 2 level in Business Administration / Management or relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative experience including maintaining office systems.






- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.
- Experience of taking detailed and complex minutes
- Experience of the application of the Confidentiality and Data Protection Act.
- Demonstrable supervisory experience of a small team.

Desirable

European Computer Driving License (ECDL)

Communication and Relationship Skills

Essential

- Clear communicator with excellent telephone, writing, data entry and presentation skills : capable of constructing and delivering clear information / instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task






- Good interpersonal and negotiation skills with the ability to deal sensitively with patients and their families / representatives.
- Effective team working.
- Ability to demonstrate the ability to deal with difficult / challenging situations.

Autonomy

Essential

Ability to work under supervision but be able to prioritise an unpredictable workload and ensure competing priorities

Equality and Diversity

Essential

- Understanding of and commitment to equality of opportunity and good working relationships.