27 Oct
CER Financial
London
Job description
Job Description
Customer Service Administrator
City of London / Hybrid
Fixed-Term Contract
£38,000
cer Financial are working alongside a bank who are based in the City of London. They are seeking a Customer Service Administrator to work with them on a fixed-term basis.
The Responsibilities of a Customer Service Administrator Will Include :
- Responsible for day to day administration of the deposit base of the Bank
- On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due
- Diligence is carried out
- Taking of new deposits both fixed and notice accounts, rollovers and repayments
- Bereavement services
- Keeping customers records up to date at all times
Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing
- The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels
- Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
- Inputting of daily transactions into the banking system
- Preparing and inputting daily transfers and payments
The Successful Customer Service Administrator Will Have :
- MS Office proficiency : Word, Excel, Outlook
- Ideally experience of Banking Systems (Including Online Banking)
▶️ Customer Service Administrator
🖊️ CER Financial
📍 London