27 Oct
Capita
Oxford
Job description
Description
As a Junior Field Service Engineer, you’ll play a crucial role in ensuring our clients receive top-notch technical support.
You’ll be responsible for resolving hardware faults in line with contracted services, primarily on a variety of End User technologies.
Your ability to manage the ticket queue, meet SLAs, and exceed customer expectations will be essential.
While this position is based from home, you’ll travel to client sites across a large region, including Oxfordshire, Northamptonshire, Leicestershire, Warwickshire, and Buckinghamshire.
We provide a company car and fuel card to support your travel.
To be successful you will need to have experience with any of the 4 supporting technologies listed below :
- Printer experience with hardware module replacement breakfix.
- Desktop - experience with hardware module breakfix.
- Laptop - experience with hardware module breakfix
- Basic understanding of Image deployment & configuration
Essential knowledge Required :
- Basic understanding of MS Windows
- Min 1-year experience end user devices hardware support
- Customer facing skills
- Full UK driving licence
- Ability to work on own initiative and prioritise workload
- Ability to follow remote advanced technical instruction or support
- Willingness to submit to BPSS vetting
Desirables knowledge
- Laptop and / or Desktop manufacture accreditation (Dell, HP, Lenovo)
- SC Clearance
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses, and clients.
We design, build,
and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely.
What’s in it for you :
- A competitive basic salary of £28,000 PLUS company car & fuel card (fuel card is to be used for business miles only).
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel, and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next :
Choose Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We’re committed to providing an inclusive,
barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location : Oxford
Oxford
United Kingdom
Time Type : Full time
Full time
Contract Type : Permanent
Permanent