27 Oct
Collinson
London
Job description
Collinson is the global privatelyownedcompany dedicated to helping the world to travel with ease andconfidence. The group offers a unique blend of industry and sectorspecialists who together provide marketleading airport experiencesloyalty and customer engagement and insurance solutions for over400 million consumers.
Collinson is theoperator of Priority Pass the worlds original and leading airportexperiences programme. Travellers can access a network of 1500lounges and travel experiences including dining retail sleep andspa in over 650 airports in 148 countries helping to elevate thejourney into something special.
We work with the worlds leadingpayment networks over 1400 banks 90 airlines and 20 hotel groupsworldwide.
AboutCollinson Valuedynamx
Valuedynamxhelps travelloyalty programmes financial institutions merchants and retailersdrive higher commercial growth by connecting them with the rightpartners while incentivising customer spend and engagement throughpoints earning and redemption purchases delivering tailored offersand rewards across a wide range of categories.
This delivers mutually valuable longtermrelationships improving loyalty programme and currency engagementdriving card preference for financial institutions and increasingsales for retailers and merchants.
These sustainable commercenetworks expand brand reach and visibility driving up the value andrelevance of customer programmes and increasing partners share ofwallet.
Valuedynamx has a number of purchasereward solutions in the market including :
SmartEarn hasa strong position in the online earn market and is based on aMerchant Funded / Performance Marketing model.
Clients includeVirgin Atlantic British Airways MasterCard Aer Lingus and a growinglist of leading travel loyalty and financial services partners.
- SmartLink is anemerging and strategically important proposition that facilitatesthe tracking and delivery of on and offline Card Linked Offersproviding a range of unique and expanding customer engagementopportunities globally
- SmartRedeem Storehas a strengthening position as fullservice ecommercemarketplace for points redemption transactions across a broad rangeof product categories
- SmartRedeem Traveloffers a comprehensive online travel redemption solutionproviding access to real time hotel flight and destinationactivities
In addition Valuedynamxis proactively innovating and developing new propositions in thepurchase rewards space
Purpose ofthe Job
Collinson require adedicated resource to develop and manage markets to recruit manageand maximize the merchandising opportunities for the SmartEarnplatform aligned to clearly articulated value propositions based onclient opportunities and communication strategies.
The role willwork closely with key ecommerce retailers in each core market andensure the ongoing merchant strategy execution across UK &IE.;
This strategy will be developed and agreed with both the RetailPartnerships Director and the relevant client teams based on localmarket insight and recommendations made by this role.
A strategic and proactive ecommerce operatorwith the ability to be both merchant and client facing to a seniorlevel is needed to represent the product proposition in UK& IE.
The role will also be expected to perform generalcontent management tasks and ensure brand alignment and sign offwithin campaign timelines with the ability to prioritise and managemultiple deadlines across parties.
The rolesuits an ambitious person with the ability to communicateefficiently and effectively with the existing Retailer Partnershipsteam to align global product strategy and provide support for anincreasing client base in UK and IE.
Experience of working directlywithin affiliate / performance marketing channels is essential withdemonstratable examples of managing and executing campaigns atmerchant network or affiliate roles previously.
KeyResponsibilities
- Leadingall conversations with our Tier 1 Retailers in UK & IE
- Leading the Retailer Partneships team on thedelivery of all merchant and client led campaigns
- Team leader for our key clients in the UK& IE
- Lead the sourcing and negotiatingof commercial packages with UK & IE retailers to align withagreed calendar ensuring campaigns are developed to meet objectivesand provide maximum value for money
- SupportingRetail Partnerships Director with planning
- Develop and build client relationships withrelevant teams to provide market insight performance analysis andrecommendations for future activity
- Responsible for the development and deliveryof our strategic plan to engage retailers in UK & IEoptimising a mix of retailers to deliver against the strategic andcommercials requirements of our client programmes and campaigns
- Executing and support with planning of retail& client campaign calendars using your knowledge andexperience along performance data retailer insights seasonality
- Acquiring and maintaining a network ofecommerce retailers for UK & IE markets via local affiliatenetworks and some direct partnerships
- Workwith the wider Retail Partnerships team to manage retailers andensure objectives and calendars are aligned and content isdelivered to the highest standard possible
- Managing / Supporting retailer content includingsourcing imagery and copy from retailers editing where necessaryand managing merchant approvals
- Manage / Supportpromotional content and setting up campaigns using product CMS / Admin tools to agreed campaign timings (nontechnical)
- Producing regular performance reports and casestudies for senior managers clients and retailers with clearinsight and recommendations for future optimisation
- Supporting operational and support enquiriesdirectly or via clients through to the global operational teamensuring key issues are identified prioritised and escalated wherenecessary
- Play a key role in supportingoverall global merchant development approach inputting to team andensuring alignment with local market conditions and opportunities
- When required deputise for other parts of theRetail Partners team support retailers requirements and deliverclient campaigns
- Identify and supportopportunities for Card Linked partnerships through Retailer andNetwork relationships to assist in the continued expansion of thischannel andproposition
- Keyskills and experience to be evidenced within your applicationincluded;
- Experienceofworking with retailers within an affiliate marketing model
- Experience of working with financial reportingprocesses including invoicing / IOs
- Demonstrable client facing experienceessential
- Commercially oriented with theability to identify growth opportunities
- Ability to showcase experience of contentmanagement and campaign creation
- Strongattention to detail good communication skills and a customerorientated approach are very important
- Technically literate although deep technicalexpertise notrequired
Collinson is anequal opportunity employer and welcomes differences in all theirforms including : colour race ethnicity gender identity sexualorientation neurodivergence family status age individuals withdisabilities and people from all backgrounds cultures andexperiences as we strongly believe this contributes to our ongoingsuccess.
We are focused oncontinually evolving our purpose driven high performing cultureproviding an environment where our people have the opportunity toachieve their full potential and do interesting and meaningfulwork.
Our company values are : Act smarter Do the right thing Oneteam and Be insight led. These help guide everything we dointernally in terms of how we think act and interact right throughto how we deliver value to our customers and clients.
In your application pleasefeel free to note which pronouns you use (For example she / her / hershe / him / his they / them / theirsetc).
If you need any extrasupport throughout the interview process then please email us at