26 Oct
University Hospitals Bristol Nhs Foundation Trust
Bristol
Main area: Administration - Integrated Discharge Service
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Weekend working on a rota basis)
Job ref: 387-TS-6907-CG
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 28/10/2024 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
At UHBW,
we are creating two new Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub will bring together our community partners (Sirona), Local Authorities, and Voluntary Sector colleagues across BNSSG to create a new team from multidisciplinary backgrounds.
The aim is to work collaboratively and holistically to support patients to get 'Home First'. We are looking to recruit a number of Discharge and Flow Coordinators (for Bristol and Weston sites) to join the Transfer of Care Hub based on the wards.
Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA's and discharge summaries are done, checking equipment,
liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.
Main duties of the job
We are looking for an outstanding individual who:
- has exceptional administration and organisational skills
- is enthusiastic, driven and practical
- has excellent communication and engagement skills
- can adapt to different ways of working
- is able to prioritise workload
- constantly strives to make improvements
- can use their own initiative as well as working as part of a team
There will be some weekend working with Saturdays and Sundays covered on a rota basis.
Main duties of the job
- Act as a first point of assistance for both internal and external enquiries relating to patient discharge
- Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
- Manage patient communications via telephone and through Trust systems to create letters and emails
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate
The position is full time, Mon-Fri 8am-4pm with weekend working on a rota.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country,
bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Working knowledge of admission policies and procedures
Knowledge and Experience
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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▶️ Discharge and Flow Coordinator
🖊️ University Hospitals Bristol Nhs Foundation Trust
📍 Bristol