Customer Service Officer - One Number

Customer Service Officer - One Number

We have two exciting opportunities in our Customer Access Team for highly motivated and flexible candidates. The role will primarily involve delivering excellent repair-related telephone, email and online support to our customers, delivering comprehensive advice and guidance on services delivered by Stockport Homes.

With experience of providing a customer focussed service, demonstrating excellent communication skills, both verbally and in writing, you must be capable of actively listening and empathising with customers whilst effectively managing call times in response to demand. A good level of education is essential and you must work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.







The roles require flexibility, great interpersonal skills and the ability to work accurately in a fast-paced environment, dealing with a range of repair-related enquiries.

The role will be office-based during the probation period and hybrid thereafter.

he SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.







We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 8th November 2024 at 9am

Interview date: 15th November 2024

Make sure to apply with all the requested information, as laid out in the job overview below.

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement,





employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values.





We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

▶️ Customer Service Officer - One Number
🖊️ Stockport Homes Group
📍 Stockport