26 Oct
Twickenham Services
Twickenham
Job details
Here’s how the job details align with your profile.
Pay
- £24,000 - £26,000 a year
Job type
- Full-time
- Permanent
Shift and schedule
- 8 hour shift
- Day shift
- Monday to Friday
Location
94 Fifth Cross Road, Twickenham
Benefits
Pulled from the full job description
- Casual dress
- Company pension
- Employee discount
- Referral programme
- Sick pay
Full job description
About the job
Twickenham Services Ltd are currently looking for a dedicated full-time Office Assistant to join our office team. Candidates should have strong experience working in an office environment and in an administrative role. Customer service, liaising in a professional manner with clients,
and having strong literacy skills is crucial. The candidate will be responsible for supporting the Office Manager, managing enquiries, booking in site surveys and recurring jobs, ordering supplies, chasing invoices and following up with clients on quotes. The role will also include bolstering the company’s digital media presence and taking part in marketing campaigns and activities.
Tasks to include:
- Monitoring new website enquiries and handling communication with clients
- Managing the company inbox
- Managing the company's digital platforms and regularly posting on social media channels
- Helping the Office Manager with ordering supplies and materials for each job (service, maintenance or scheduled works, ie. boiler installations)
- Researching specialist materials for more involved works
- Booking in engineer training and events
- Utilising job management software, Simpro*, to input new clients, book in and update jobs, send out estimates and invoices
*Please note that while job management software skills is a plus,
it is not essential and the candidate will receive ongoing training in Simpro.
Skills:
The candidate should be able to work independently as well as collaboratively as part of a team. We are looking for an assistant who is organised and employs good workmanship, taking pride in all aspects of the job. You must be able to work well in a fast paced, dynamic environment. Computing skills is a necessity (managing and organising emails, using email etiquette, and using email to communicate effectively with colleagues, clients, and customers). This position requires skills in helping to develop the digital marketing of the company, improving digital engagement and increasing general following on all platforms. Liaising confidently and in a professional manner is crucial.
We are looking for someone with excellent job and time management skills. Attention to detail and proficiency in writing is a necessity. This is a full time role, working 40 hours per week. Due to the nature of the role and a need to work side-by-side with the Office Manager, candidates are expected to work at the Company’s Head Office in Twickenham.
Qualifications
- Computer skills, including proficiency in Microsoft Office and Google Suite
- Administrative experience with a focus on time management and organisational skills
- Strong communication skills and phone etiquette
- Previous office experience, demonstrating the ability to handle various tasks efficiently
- Familiarity with IT systems and tools, and data entry processes
Benefits:
- Compensation structure (, and )
- Bonus scheme
- 28 Days Holiday (including Bank Holidays)
- Training and Career Development Opportunities
- Volunteer Days
About us:
Twickenham Services Ltd is a heating, plumbing, air conditioning, electrical and refrigeration company offering a large scope of domestic and commercial trade services. With over 15 years’ of experience in the field, we take pride in delivering supportive, high quality, and expert services to our customers. Excellent communication and good reporting skills are essential for all our team in order to maintain good customer relations and continue to grow.
Twickenham Services Ltd encourages the development and learning of every employee, promoting career and skill progression within the company.
We are also committed to fostering an inclusive work environment where all employees are treated with dignity and respect, and where diversity is valued and celebrated. We believe that diversity enriches our workplace, fosters innovation, and strengthens our ability to serve our customers and communities effectively.
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Additional pay:
- Bonus scheme
- Commission pay
Benefits:
- Casual dress
- Company pension
- Employee discount
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: Office Assistant, Twickenham Services Limited
▶️ Office Assistant
🖊️ Twickenham Services
📍 Twickenham