26 Oct
Disrupt Talent
Coventry
Job Title: Sales Administration & Account Management CoordinatorLocation: Exhall Coventry CV7Hours: 39-hours per week – Office based08:00am-4:30pm (Mon-Thursday); 8:00am - 3:30pm (Friday)Salary: 28,000k-34,000k (Depending on experience) Disrupt Talent is recruiting an experienced Sales Administration & Account Management Coordinator for their client based in Coventry. This is an exciting opportunity to join a rapidly growing manufacturing company with ambitious growth plans. You'll be part of a vibrant team, where you’ll have the chance to truly make the role your own and contribute to the company’s success.
Main Purpose of the RoleTo efficiently manage external sales administration and account management activities.
It is expected that the person undertaking this role will also provide occasional support to the Finance & Administration Coordinator and Sales Order Processing Coordinator.
In addition, they will also be expected to provide ad-hoc back up for other tasks to cover for holidays or peak periods of activity. Roles & Responsibilities:Provide effective external sales administration support to all sales activities, including new sales, Consult, reactive customer enquiries and sales orders, up to the point orders are passed to sales order processing, after contract review. Ensure all sales inbox contacts are dealt with appropriately, and customers are proactively kept informed.
Ensure all general sales enquiries are professionally managed, dealt with, or forwarded to the right person to respond to. Ensure all requests for quotes are loaded into the MRP system, allocated to the right person to manage, and are quoted within agreed timescales. The expectation is that over time,
the post holder will be able to produce a significant proportion of quotes themselves, without Sales support.
Provide Account Management support to Sales, enabling a strategic view of key accounts, maintenance of key account plans and monitoring/delivering actions to further develop them. Additionally, act as an ambassador for the business, promoting our services and products. Maintain an up-to-date CRM database and ensure alignment of customer master data in support of the proper utilisation of our MRP system.
Ensure everything is filed correctly whether on-line or hard copy. Provide regular reporting as required. Provide effective hand over, after contract review, to Sales
Order Processing who will manage the order through Manufacturing and out to the customer.
Manage customer account satisfaction surveys, collating data and providing the necessary analysis to enable improvements to service. Adhere to the company’s quality and H&S; management system and supporting processes (ISO9001:2015 and ISO 45001:2018).
Wear and use appropriate PPE when in the factory. Support a best practice and continuous improvement culture across the company, identifying opportunities where they arise, taking ownership for driving initiatives forward, and implementing KPIs where appropriate. Keep all work areas clean, tidy and safe at all times.
Undertake any other relevant activities as required by the business. Person SpecificationSkillsCommunication – effective verbal, written and listening skills. The ability to interpret,
understand and communicate information is critical.
Interpersonal – the ability to work effectively and positively with people at all levels. Able to manage challenging situations, conflict, and deal with sensitive situations tactfully. Critical thinking – excellent analytical and critical thinking skills.
Able to understand issues and create effective solutions. Leadership – the ability to rapidly understand and analyse issues, making positive and unambiguous decisions. A high attention to detail.
Customer – the need to understand customer requirements, prioritise effectively, and apply a customer centric approach to the role. Projects – The ability to contribute to projects of varying size, complexity, and budget.
Able to coordinate all activities in a planned way to ensure a desired outcome.Responsible - trustworthy, disciplined, motivated, conscientious, accountable, resilient, and adaptable.
Willing to learn new skills and take on new responsibilities. Understands the need for company and individual confidentiality. Organisation – the ability to meet targets on time and budget.
IT literate – able to use a wide range of standard IT tools effectively. Able to pick up and learn new tools quickly. AttitudeTeamwork – able to participate effectively as part of a team.
Positivity – able to maintain high levels of morale and motivation through a positive, flexible, and healthy approach to work. Commitment – willingness to be flexible and sometimes ‘go above and beyond’ to get the job done.
A clear understanding of both company goals and customer requirements.
A ‘can-do’ attitude. Innovative – able to think outside the box, take reasonable risks, and innovate. Travel – able to travel within the UK and abroad as required to meet suppliers, customers or for other business requirements.
Experience3 years’ experience in sales administration and account management3 years’ experience of MRP systems (experience of Factory Master advantageous) Accuracy and attention to detailQualificationsRelevant professional or vocational qualifications would be an advantage. First aid qualifications would be very useful.
The above is a non-exhaustive list of relevant skills and attributes required for the role.
Newly refurbed offices, so good working environment 25 days holiday + plus bank holidaysPensionPrivate MedicalPlease contact Jade on 07563143500 ****@disrupttalent.co.uk for more details.