25 Oct
ibis London ExCel Docklands
London
Company Description
Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomea Heartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.
Job Description
Novotel & Ibis London ExCeL are looking for a Sales Coordinator to join and support their Sales team. Talking to people does not scare you? Knowing your property by heart is a piece of cake? Then join us and become... our next Sales Coordinator !
The Sales Coordinator is primarily responsible for supporting the Senior Sales Manager with new business group opportunities and sales activities whilst assisting in the day-to-day administration of the Hotels existing Corporate and MICE accounts.
To support the Sales Team with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner.
To support all other departments, ensuring that all guest account information is updated on daily basis and that guests have an enjoyable experience from the sales process to guest stay and post departure. To be responsible for the day-to-day duties with accepting and entering individual/groups reservations in the systems.
What you will be doing:
- Assist with an allocated portfolio undertaking complete account tasks, supporting the Senior Sales Manager with maintaining, servicing & developing the accounts, growing revenue and tracking production.
- To assist with the account production and support the Senior Sales Manager with conversion of Business groups and MICE as set down from existing and/or potential clients by preparation of contracts and related documentation
- To assist with responding to group requests from time to time as set by your line manager
- To record all objectives and planned activities for any managed accounts, ensuring the information is up to date all times.
- To work effectively making sure all group/reservations inquiries are entered in the systems in a timely manner.
- Assist the Senior Sales Manager with enquiries for group bookings as required, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities, as well as take minutes during department/client meetings and produce notes in a professional and organized manner when required.
- Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
- To work closely with the Senior Sales Manager in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required.
- Promotes and maintains good public relations with PCOs, travel agents, airline companies and commercial organizations and solicits business for the hotel.
- To help and advice non-residents / visitors with their general needs. Resolve guest problems and complaints as appropriately and professionally as possible.
- To carry out any other reasonable duties that may be required in line with the business demand.
Qualifications
What we need:
The ideal candidate should have:
- Relevant Diploma or Bachelors degree (preferred)
- Must have previous sales experience working in the hospitality industry
- Proven track record of sales success
- Understands how to communicate, negotiate, and network effectively
- Good organization and time management skills
- Excellent customer service and communication skills
Additional Information
What is in it for you:
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C;)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties,
for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
JBRP1_UKCT
▶️ Sales Coordinator
🖊️ ibis London ExCel Docklands
📍 London