26 Oct
Hilton Hotels
London
Job description
Duty Manager
Career opportunities with a side of good times!
WELCOME TO A WORLD OF OPPORTUNITIES
Think hospitality! Think Hilton!
Think career in hospitality! Think Hilton!
Think Paddington! Think one of the best-connected hotels in London, Paddington station, the gateway to London is our neighbour, 15 minutes from Heathrow airport via the Heathrow Express and 5 London Underground lines on our doorstep Circle, Hammersmith and City, District, Bakerloo and Elizabeth Line.
A global leader in hospitality, annually voted a great place to work, Go Hilton Team Travel Program, employee benefits, career growth.......
Come and work with a great team in an iconic hotel.
What are you waiting for! We look forward to hearing from you!
A WORLD OF REWARDS
- Incentives
- Free healthy meals on duty
- Travel and food discounts : - Discounted hotel nights plus 50% off F&B; (subject to individual outlets)
- Holiday : 28 days including bank holidays (increasing with length of service)
- Pension scheme
- Discounted dental and health cover
- High street discounts : with Perks at Work
- Free uniforms laundry service
- Grow your career : access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development : programmes designed to support your career
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle,
record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
▶️ Duty Manager
🖊️ Hilton Hotels
📍 London