26 Oct
First Central Services UK
Manchester
Job description
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company.
We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise;
it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us.
They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Would you love to work closely with colleagues across the business to develop and deliver impactful internal communications and engagement initiatives?
Well, we might have the perfect opportunity for you to make a real difference and help us to achieve our CSR goals! If you’re passionate about CSR and have a track record of delivering successful communications (internal or external), we’d love to hear from you.
We’re searching for a Senior Internal Communications and Engagement Executive to work within our People pillar - you’ll build strong relationships with colleagues throughout the business and help make our colleague experience one to enjoy and celebrate!
You’ll be responsible for driving the delivery of the overarching internal communications, engagement and culture strategies for the People pillar.
You’ll also manage campaigns, events and initiatives end-to-end, having a direct impact of eNPS, product advocacy and retention just to name a few.
CSR is also a key focus for this role, which is super rewarding when you can see what a difference you’ll also be making in the community.
You’ll be great in this role if you have :
- Skills and / or experience with copywriting
- Great stakeholder management and relationship building skills
- A passion for Corporate Social Responsibility
What’s involved
- You’ll manage and implement the local internal communications and engagement plans in line with the Group’s overarching strategy.
- You’ll work with the wider Internal Communications and Engagement team to curate and develop communications that are relevant to each individual site and culture.
- You’ll need to write, edit and proof copy across all channels, ensuring that it’s appropriate for the channel and in line with our brand and tone of voice.
- You’ll really promote Corporate Social Responsibility and
- You’ll host in-person,
virtual and hybrid events to support engagement, product launches, celebrations, social activities and strategic plans.
- You’ll deploy creative thinking and utilise design understanding to create concepts that align with our brands.
- You’ll advocate our brand as an ambassador that works with the guidelines and champions the values of our business.
- You’ll build effective relationships with senior stakeholders, working groups and committees to help drive engagement, influencing and educating colleagues on our brand, values and strategy.
- You’ll adapt and evolve processes that reflect the culture, protect the company in terms of insurance / health and safety / PR and report back on all ROI.
- You’ll work with business and industry data to inform plans and strategies.
- You’ll own merchandise locally; ordering, designing and implementing.
- You’ll track success of all activity by documenting results, reviewing data, evaluating effectiveness and engagement, and highlighting opportunities to increase impact.
- You’ll run colleague surveys (inside and outside of Peakon); creating and managing the process end-to-end, including action plans and supporting committees.
- You’ll drive recognition at different levels, in different teams to support ROI and overarching goals.
- You’ll manage local budgets.
Skills & qualifications required
- You’ll have excellent creative written and spoken skills and feel confident writing for a variety of audiences
- You’ll have first-class drafting, proof-reading and editing skills,
and be able to write and produce compelling and engaging content under pressure and at short notice, while maintaining strong attention to detail
- You’ll be highly organised and proactive - able to juggle and prioritise a busy workload
- You’re professional and calm under pressure
- You’ve got great administration skills
- You’ve strong attention to detail
- You’ll have solid experience of co-ordinating projects
- You’ve strong analytical skills
- You’re a creative thinker and problem solver
Experience & knowledge required
- You’ve got strong knowledge and a solid background in an internal or external communications role and engagement ideally in the Financial Services Industry.
- You ideally have a good understanding of Adobe Creative Suite and working knowledge of Sharepoint.
Behaviours
- You’re enthusiastic, have a can-do attitude and willingness to take on new challenges
- You’ve a collaborative approach, working as one team with the wider internal communications team
- You’re able to anticipate next steps and proactive in taking actions to address them
- You’re a strong relationship builder who can manage partnerships at all levels
- You’re driven to deliver results
- You’re able to work on own initiative and as part of a team
- You strive to drive business improvements to contribute to the success of the business
This role really is integral to ensuring a great colleague experience, so if you have the skillset we're looking for, make sure you apply today!
What can we do for you?
People first. Always.
We’re passionate about our colleagues and know the best people deserve an extraordinary working environment.
We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
▶️ Senior Internal Communication and Engagement Executive
🖊️ First Central Services UK
📍 Manchester