26 Oct
Itineris
United Kingdom
Job description
UK (hybrid - 3d / week Reading)
There’s a saying at Itineris : Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission : growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
What you will work on
The Technical Support Consultant will reinforce Itineris UK Support Team in which he / she will be responsible for supporting highly interactive, innovative applications for our standard UMAX solution , using the latest Microsoft technologies (X++).
The role is based in UK (on site & remote) and requires relevant X++ development experience .
You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live .
The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities .
It monitors the high availability of the functionalities, makes sure there are no disruptions in use, and guarantees high reachability for user help requests (incidents & bugs) and short lead times for standard and non-standard changes.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers.
UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
As our Technical Support Consultant MS D365, you
- Are part of a Support team that focuses on specific modules within UMAX.
- Participate in the analysis and resolution of Customer tickets and requests .
- Propose, prepare and implement high-quality technical solutions for incident and change management .
- Evaluate the technical feasibility .
- Improve applications in compliance with functional and technical designs.
- Review the X++ code of your fellow developers to ensure the Itineris coding guidelines are applied.
- Guarantee the generalization / standardization of the minimal solution to obtain a re-usable component in MS Dynamics AX.
- Act as a technical reference for functional consultants, service delivery managers and business development.
- Apply your expertise to deliver high quality development work, according to the Itineris standards in an efficient and effective way.
- Document your work in a structured and transparent way.
- Participate in the outside business hours s tandby schedule to ensure the resolution of incidents.
- Respect all agreements between Itineris and the Customer , as set in the eXperience & Service Level Agreement (XLA / SLA) document.
What you bring
- A higher degree, preferably in Computer Science .
- Strong MS Dynamics development experience .
- Min. 1 year of MS Dynamics 365 development experience.
- Knowledge of X++ .
- Project delivery / ERP implementation experience.
- Experience with different products from the Microsoft Azure technology stack (Security, Logicapp solutions, Log analytics workspace ).
- Experience of set up and management of Azure cloud environments .
- A pragmatic thinker oriented towards finding solutions .
- Willing to continually learn and be challenged.
- A quality driven , result oriented team player .
- A keen interest in the Utility sector .
- Excellent English oral & written communication skills.
- Willing to travel regularly to the clients premises (Reading).
- UK residents only (no Visa sponsorships).
What we offer
- A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK).
- Working with future-ready water and energy companies and building valuable utility expertise.
- Internal mobility, developing your career through various educational programs and growth paths.
- An entrepreneurial mindset where you have a direct impact on our growth journey.
- An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
- Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
- A flexible and inclusive working environment where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
- Competitive perks & benefits, because we want to help you reach your full potential,
both at work and in your personal life.
- A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.
▶️ Technical Support Consultant (UK)
🖊️ Itineris
📍 United Kingdom