26 Oct
LexisNexis Risk Solutions UK Ltd.
Leeds
Job description
About the Role
You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice.
RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products.
This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements
Requirements
Experience of implementing & configuring bespoke customer SaaS products
Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite
Have ability to handle multiple streams of work simultaneously
Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
Have financial Crime knowledge / experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
▶️ Associate Professional Services Consultant
🖊️ LexisNexis Risk Solutions UK Ltd.
📍 Leeds