Senior Patient Pathway Coordinator

Senior Patient Pathway Coordinator

Job description

Job overview

The Emergency Care and Trauma Division is forward thinking and happy division, with the overarching aim of improving patient care.

We believe in looking after our patients and staff well and enabling people to achieve great thing. There is an emphasis on friendliness and fun accompanied by a robust governance structure and ambitious vision for the future.

It is widely regarded as a highly stimulating and enjoyable environment to work in.

We are looking to recruit an enthusiastic Senior Patient Pathway Coordinator to work closely with our clinical teams to develop services and meet the demands of our population.

We are looking for enthusiastic candidates who want to provide the very best in care.





The post holder will play a key role in actively managing the administrative processes of Trauma patient pathways for the Plastic Surgery department at The Royal London Hospital to ensure a smooth and efficient service for patients throughout their journey.

We have a lot to offer in terms of the variety of experience, the satisfaction of meeting our challenges.

Main duties of the job

The post holder will play a key role in actively managing the administrative processes of patient pathways and the administrative staff for the Plastic Surgery Department based at The Royal London Hospital.

The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey and to provide an effective administration service to the multidisciplinary team.

The post is pivotal to the running of the department.

As well as our trauma service, we also have a large and expanding elective service. As we work to address the backlog from the pandemic,





we have temporarily increased the size of our admin and medical teams to meet the needs of our patients.

This is a key leadership growth & development post to oversee and coordinate this administrative support.

We are looking to recruit a dynamic and driven Senior Patient Pathway Coordinator at The Royal London Hospital. We are looking for ambitious candidates who want to provide the very best in clinical pathway support with a view for development support into growth for future operational management roles such as service delivery managers.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.







The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.

Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.

That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.

It also means being an outstanding place to work,





in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging.

We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

For both documents, please view the attachment / s below.

Person specification

Qualifications

Essential criteria

GCSE and A Level or equivalent standard of education

Experience

Essential criteria







- Experience of hospital systems (e.g., appointment scheduling and medical records)
- Experience of administration / medical secretarial / pathway experience or equivalent non-NHS
- Experience of investigating and responding to PALs and AIRs complaints or equivalent
- Experience of patient pathway validation and familiarity with patient tracking lists

Desirable criteria

- Experience in a line management or supervisory role
- Experience of implementing change or service improvement
- Supervisory or office management skills equivalent to certificate level
- Experience of assisting in maintaining a healthy, safe and secure working environment for self and others

Knowledge

Essential criteria







- Have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
- Sound knowledge of national targets with respect to the patient pathway and operational standards, including knowledge of the DoH RTT Rules suite and reporting guidance.
- Sound knowledge of the Barts Health Access Policy.
- Knowledge of Human Rights, Equality and Diversity policies and procedures.
- Understanding of Data Protection Act and Freedom of Information Act.
- Demonstrates knowledge of Healthcare Governance and Shared Governance.