26 Oct
Stockport Homes Group
Stockport
Job description
Are you a proven leader in property maintenance with experience managing both public and private sector projects? Do you have the expertise to lead large teams , ensure full compliance , and deliver outstanding services ?
We’re on the hunt for a Head of Maintenance Services to take charge and drive excellence across the board! If you're ready to make an impact and bring your skills to a thriving organisation , this is your chance.
In this role you will :
- Lead the delivery of first-class property maintenance services, including responsive repairs, void works, compliance, and security services for a wide range of clients.
- Implement and manage compliance maintenance services,
including fixed wire testing and gas servicing, ensuring 100% compliance and safety for all customers.
- Ensure that maintenance services are delivered within set budgets and timelines, meeting KPIs and achieving profit margins.
- Oversee health and safety compliance across all operations, ensuring policies are implemented to protect employees and customers.
- Produce weekly and monthly reports on contract performance, ensuring all targets are met or exceeded.
- Drive customer satisfaction by delivering a high-quality service and ensuring continuous improvement through customer feedback.
- Manage, mentor, and develop a large team of trade and multi-trade operatives, ensuring efficient performance aligned with business objectives.
- Work closely with the Assistant Director of Commercial Services to improve and grow the service.
To be successful in this role, you will have significant, proven experience in the maintenance industry, with expertise in both the public and private sectors.
You will have in-depth knowledge of health and safety practices, particularly within social housing and the general construction industry.
Extensive experience managing large teams and delivering M&E; works, including planned and reactive maintenance, is essential.
The role requires strong leadership, negotiation, and communication skills, with the ability to effectively lead and supervise trade and multi-trade operatives, while also influencing stakeholders and producing accurate technical information.
You will be resilient and adaptable, thriving under pressure with excellent project planning and organisational abilities.
A successful track record of working with multiple clients and managing various accounts is necessary,
along with a customer-focused approach that ensures the delivery of exceptional service and quality outcomes.
You must have or be prepared to work towards a recognised housing qualification of level 4 or above (Chartered Institute of Housing or equivalent qualification).
For an informal chat about the position, please contact Jason Tighe, Assistant Director Commercial Services on 07973682674.
The SHG Be You approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values.
We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Three Sixty terms and conditions.
We understand that if you don't meet every requirement,
you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing date : 22nd November 2024
Interview date : 29th November 2024
▶️ Head of Maintenance Services
🖊️ Stockport Homes Group
📍 Stockport