Helpdesk Administrator (Estates and Facilities)

Helpdesk Administrator (Estates and Facilities)

Job description

Role Summary

Do you want to be part of a great team of varied roles within our Estates and Facilities Division?

- To provide a high quality, professional administration service to the Estates and Facilities Division in accordance with the Royal Devon University Healthcare NHS Foundation Trust policies and standards relating to confidentiality and customer care to ensure that streamlined, efficient and accurate administration processes and procedures are adhered to.
- Support the admin team providing a flexible, productive and responsive administrative service to the division, thereby contributing towards the smooth running of the hospital environment.






- Help to maintain a streamlined and effective helpdesk to our service users, and ensure that the hospital experience is as comfortable and pleasant as possible.

This includes logging of maintenance tickets, taking phone call queries, and regular communication with estates and facilities department managers.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role :

We have an exciting opportunity for a Band 3 Administrative support role within the team, the role will be varied and exciting and requires someone motivated, keen to learn and happy to be part of an enthusiastic team of administrative services, ranging from departmental support to helpdesk work.

Working Pattern : hours per week

Interview Date : Thursday th & Friday th November 4

For further information please contact : Louise McKeever, Operational Support Manager, on will be given to staff with Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.







The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon.

Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency,





specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes.

We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more







It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate,





a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.

Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including :

- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.






- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we would love to hear from you.

▶️ Helpdesk Administrator (Estates and Facilities)
🖊️ Royal Devon and Exeter NHS Foundation Trust
📍 Exeter