Apprentice - Customer Service (Customer Only)

Apprentice - Customer Service (Customer Only)

Apprentice Host (customer only)

Newcastle, Full Time (37.5 hpw) with flexible hours - within the Host Team based at our head office in Newcastle.

Fixed term 15 months (with progression into permanent opportunities available)

Hourly Pay between £8.60 to £11.44 (dependant on age)

Home, a place where brilliant apprentices belong

Have you always wanted to develop a career in customer service in a role where you have real impact on the people around you? Are you keen to develop the skills that enable you to enjoy speaking with lots of different people,





to be organised and find creative solutions to challenging problems? Then read on… We have the perfect job for you as our Customer Service apprentice within our Host team here at Home Group!

Typical day as a Home Group Fund Apprentice

- We’re searching for an enthusiastic individual to help keep our colleagues smiling. We’ll work together to deliver a cracking workspace experience through fun and meaningful events at the freshest workspace in town, One Strawberry Lane.
- You’re a positive, confident person who enjoys communicating with a range of different people. You also love the idea of facing the challenge of balancing competing priorities and working to tight deadlines - we work in a fast-paced environment, so you'll learn quickly!
- Your super sparkly personality is really going to impress our colleagues, visitors and community sector. You’ll build confidence as you go and learn to adapt to each person’s needs seamlessly. When one of us shines, we all shine!

Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team.





You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship.

You’ll...

- have the focus to achieve your Level 1 in English and Maths if you don't already have this - this is built into your apprenticeship learning.
- understand the importance of brilliant verbal and written communication skills with a desire to learn these skills yourself.
- have a keen interest in using IT in your day to day role, particularly Outlook and Teams.
- be happy to work on your own initiative at times, asking questions and pro-actively learning your role to be the very best you can be.






- be keen to learn how to prioritise workloads and thrive under pressure
- be happy to learn about and handle sensitive information and understand the importance of maintaining confidentiality at all times.
- be ready to build brilliant team relationships.

We’re looking for someone who is keen to learn and develop within a role that is very customer focused but which also has admins tasks that require attention not detail and good organisation skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, we’ll teach you all you need to know. You’re going to really impress us if you’re proactive, motivated and a real self-starter.

Our team

You’ll work alongside a team of 5 who are all passionate about helping our colleagues,





customers and other visitors have the best experience when visiting our super shiny new head office, the hub of Home Group.

Karen is our manager and she can’t wait to meet you, so be prepared to be quizzed on your music tastes and favourite boxsets to binge!

Other members of the team will help you learn the ropes and you’ll be pleased to hear others have recently completed this qualification too, and they’ll be happy to support and inspire you to achieve your very best during your apprenticeship learning.

Job details

- Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply






- Your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on!
- You’ll be employed for a 15-month period to get stacks of experience and launch your career. You’ll start at level 2 with possible progression onto a level 3!
- Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!
- Flexible working hours (or we’re open to agreeing a work pattern with you)

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

!







What’s in it for you?

- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, prescriptions, alternative therapies, and lots more.
- Over 800 high street discounts on groceries, holidays, and days out.
- Generous pension scheme with life insurance of 3x salary
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore our benefits in detail on our website.
- A funded NUS Student Discount Card

More info and application

We’ve got







some short films that show you what it’s like to work here then, when you’re ready, click APPLY NOW to see our

us. Sometimes we close a job early, so don’t delay or you might miss out.

:

Newcastle upon Tyne (Strawberry Lane)

One Strawberry Lane

Newcastle upon Tyne NE1 4BX

: 15.Nov.24, 11:59:00 PM

▶️ Apprentice - Customer Service (Customer Only)
🖊️ Home Group
📍 Newcastle upon Tyne