26 Oct
Fitzgerald HR
London
Job description
Reporting to : Database Manager
JobType : 12 month contract (Maternitycover)
Hours of work : Full time (37.5 hourspw)
Salary : 37000 pabenefits
Location : Hybrid working with at least 1 day in the office near BrixtonLondon
TheCompany :
Kings College HospitalCharity is dedicated to supporting lifechanging care at KingsCollege Hospital NHS Foundation Trust.
Kings patients are at theheart of everything that we do. We make the best care for patientspossible by raising money for cuttingedge equipment and facilitiessupporting our staff innovative research and pioneering treatment.
We support initiatives that improve health work that helps toprevent people from becoming ill and projects designed to improvediagnosis treatment and care.
More information on our work can befound at
We are a friendly diverse andinclusive team committed to Diversity Inclusion and Equality in allthat we do. We welcome applications from people of all backgroundsand identities.
The role :
The Senior Fundraising OperationsDatabase Officer is a key role within the Fundraising Operationsteam. This varied and diverse team covers our communications workinternally and externally our fundraising operation our fundraisingwork with Trusts and Foundations Philanthropy Supporter EngagementIndividual Giving and Community and Events.
Thesuccessful role holder will lead on a number of weekly and monthlydata import processes ensuring income and supporter contact data isloaded accurately onto the CRM system.
You will work closely withthe Database Manager in the management and development of theCharity CRM database championing its use across fundraising andidentifying opportunities for system improvement and development.
They will also work with colleagues across fundraising andcommunications to support the selection of data for marketingcampaigns.
Your purpose will befourfold :
- To lead on weekly andmonthly data import processes across a wide range of offline andonline income streams ensuring data is imported promptly accuratelyand all anomalies investigated and resolved.
- In conjunction with the Database Manager undertake datamarketing selections ensuring selection briefs are fully understoodand data integrity maintained through testing and data qualitychecks.
- To work closely with the DatabaseManager and fundraising and communications colleagues to developand continuously improve operational processes the use of CharityCRM and database reporting both in terms of Charity CRM and PowerBI.
- Undertake in full the Supporter ServicesAssistant role when they are on leave ensuring supporter enquiriesare responded to income recorded accurately on Charity CRM donorsthanked and that supporter records on Charity CRM are kept up todate.
You will use the Access CharityCustomer Relationship Management (CRM) database to make sure allnecessary information is recorded consistently kept up to date andmaintained in accordance with database management procedures.
Youwill work closely with the Database Manager to highlightopportunities for improvements to processes andprocedures.
ThePerson :
We want to hear from youif you are interested in helping us make a difference in ourcommunities you enjoy speaking to people and possess the skills andknowledge for this role.
The ideal candidate forthis role will be highly organised and detailorientated with aproven ability to manage projects independently from start tofinish balancing multiple tasks and shifting prioritieseffectively.
With advanced Microsoft Officeskills particularly in Excel (Power Query) Word and Outlook youwill bring strong data management experience including CRM databasemanagement data selection for marketing and data import protocols.
Ideally you will have experience of using tools like Power BI todevelop insightful reports.
The ideal candidatewill have line management experience excellent communication skillsand demonstrate both initiative and effective interpersonal skillsin all aspects of their work.
Whatwe offer :
- 25 daysholiday per year plus bank holidays (pro rata)
- Contributory pension scheme (following probationaryperiod of three months) with the option to salary sacrifice
- Group Life Assurance
- Income Protection Scheme
- EmployeeAssistance Programme
- Personal developmenttraining opportunities
- Cycletoworkscheme
- Season Ticket LoanScheme
Ourvalues :
Our values underpineverything we do at Kings College Hospital Charity and are thegolden thread that runs through the very fabric of who we are andhow we operate.
- We are caring andsupportive.
- We are ambitious.
- We are innovative and creative.
- Weare collaborative.
- We haveintegrity
Closing date : Monday 4
November2024.
First stagevirtual interviewswill take place Thursday 7th and Friday 8thNovember.
Secondstage inperson interviews will take place Tuesday12
and Wednesday13
November.
Noagencies please.
If this roleinterests you wed recommend applying as soon as possible. This roleis usually very popular and we may have to close the role early ifwe receive a high number of applications to ensure we can stilloffer the best candidateexperience.