26 Oct
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol
Job description
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https : / / www.uhbw.nhs.uk / p / about-us / our-trust-values
The post holder will work within University Hospitals Bristol.
They will be responsible for providing an efficient and effective secretarial and administrative service to the team of medical and specialist nursing staff providing services in Lipids and Adult Inherited Metabolic Disease based at Bristol Royal Infirmary.
This will include administrative support for the familial hypercholesterolaemia service, which provides a regional family screening service for people with FH and their families.
They will organise the day to day running of the FH service, including clinic and diary management.
This role will consist of a 60 / 40 split between Secretarial and Clinic Co-ordinator duties
All aspects of the job require a high level of organisational and administrative skill, communication skill, flexibility and meticulous attention to detail.
Communication :
- To ensure the reliable and accurate communication of clinical information including clinic letters, to other clinicians and to patients
- To act as a point of contact for queries from clinical and non-clinical staff
- To liaise via telephone and email with other clinical / clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Patient Care :
- Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed or angry patients and relatives using tact and discretion in a professional and empathetic manner.
- To assist the nursing staff with preparation of nurse led clinics
- To enter clinical / demographic and appointment data onto the national FH database.
- To assist in entering patient details into the family pedigree on the national FH database.
- To assist in the progression through patient workflows on the national FH database.
- Assist in the process of patient information, data entry onto relevant Trust systems / FH service databases in line with departmental guidelines.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Fora more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Knowledge and Experience
Essential criteria
- Clerical / administrative experience / Secretarial
- Understanding of specialist medical terminology
- Experience of dealing with the public, both on the telephone and in person
- Knowledge of NHS policies and / or procedures
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to adapt to use new computer packages and programmes
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Ability to deal with non-routine issues on own initiative
Desirable criteria
Working knowledge of outpatient policies and procedures
Qualifications and Training
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Desirable criteria
Qualified in word processing or audio typing (or equivalent)
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application to ensure we’re meeting our pledge.
- The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
- UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
- To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
▶️ Senior Healthcare Support Worker - Bristol Childrens
🖊️ University Hospitals Bristol and Weston NHS Foundation Trust
📍 Bristol