25 Oct
Team Power Placements
Greater London
Our client, a market leader within its industry, are recruiting an organized and confident
Customer Services Administrator to work in their busy Client Services Dept based in their Head Office in Thamesmead / Erith area.
Role
You will be working on a busy client services desk, liaising with all their clients (UK wide) in relation to stock requirements and products being delivered on time
Duties;
* Managing client accounts - UK based
* Receiving calls from clients to discuss stock and products requests
* Liaising with delivery teams to confirm delivery times
* Advising clients of any changes to their expected deliveries
* Updating systems for all internal and external contacts to be aware of any changes to stock levels,
* promotional material requests, marketing information despatch issues etc etc
* Liaising with carriers to deal with any changes to deadlines etc
* Tracking deliveries on system
* Administration duties will also be a large part of the role
* Escalating any issues to Team Leader/Manager
* Update and maintain Excel Spreadsheets
* Entering and updating the Database and managing the process
Experience and Skills Required
* Proven experience in a similar role; Customer Service, Client services, Sales Administrator, Sales order processor, Account Manager
* Excellent all-round communication skills
* knowledge of MS Excel as well as all other MS packages
* Able to work to deadlines
* Ability to work as a team
Confident and accountable decision maker
Can work to ever changing deadlines
Multi tasker
HOURS ;
MON - FRI ; 8.00 - 4.00
& 1;3 w/end WFH SAT & SUN (8-12) PHONES ONLY – OVERTIME PAID
SALARY ; CIRCA £25 – 27 – REVIEW AFTER 3 MONTHS
▶️ Customer Service Advisor
🖊️ Team Power Placements
📍 Greater London