25 Oct
Recognized
Liverpool
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
As Customer Trade Planning Manager, you will be Accountable for developing, optimising, executing & reviewing a seasonal customer trade plan.
What will you do:
- Building, managing & optimising a seasonal trade plan, including all full price & promotional activations, to drive more reasons to visit for our customer segments
- Using customer, market & business insight to maximise customer & commercial opportunities in both the short & long term
- Working collaboratively with the customer propositions manager to understand the role of propositions within the seasonal trade plan & applying this to specific events or activations
- Briefing Product, Insight, Campaign, Customer & Channel teams to support the development of the customer trade plan both in the short & long term
- Project managing seasonal events using the customer trade planning critical path,
ensuring key meetings are diarised & deadlines are met for seamless execution.
- Setting agendas for planning meetings, taking minutes & following up with actions
- Working cross functionally & building strong relationships across all parts of the business in order to consistently communicate, influence & deliver customer plans effectively
- Representing the customer team in; trade, planning & sign off meetings, acting as the voice of the customer, ensuring plans are delivered on time & against the KPIs
- Being able to organise & manage time effectively including juggling multiple seasons, tasks & deadlines whilst being able to recognise & prioritise business critical tasks
- Championing efficient, simple process & always looking for ways to improve processes
- Co-ordinating & organising the delivery of the lessons learnt for your season including any cross channel key events, launches or activations.
- Engaging & influencing key stakeholders across the business at all levels
- Provide support to the Senior Customer Propositions & Planning Manager by sharing expertise and information to support effective decision making
- Supporting the wider Customer Trade Planning team when required & support an energetic, enthusiastic & supportive team culture.
About You
- +5 years experience in a commercial trade facing role - marketing, buying, merchandising, planning, eCommerce, finance or retail management
- Strong communication & project management skills
- Able to lead cross functional groups with a proven record in influencing at all levels
- Good understanding of retail within an omnichannel environment.
- Ability to turn complex data and insight into actions plans
Benefits
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business