25 Oct
Royal Mail
Clerkenwell
Job reference 320084
Sales Liaison Manager - London/Farringdon (12 Months FTC)
£57,166 , 10% annual bonus potential, 25 days annual leave plus bank holidays rising with serve and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time
Royal Mail Farringdon
Daisy is a transformational programme in Royal Mail which will result in significant change affecting our operational networks, commercial offering, our people, and our customers. The commercial strand will deliver several key areas. One of these areas will be developing and managing the customer migration strategy, from creation to delivery. These customers will range from strategic through to retail customers.
This role is responsible for managing consumer and business customers, pricing communications, supporting account migration to drive incremental revenue across both Royal Mail and Parcelforce, in-line with the commercial plan.
About the role
• Manage the relationship between customer communications, marketing, sales teams to support the delivery of incremental revenue for RMG. This role works closely with Heads of, Senior Pricing Managers, Senior product Managers as well as key stakeholders in Sales and Customer
• Liaise with the Data team to support audience segmentation and targeting for customer comms activity, ensuring GDPR and legal compliance across all campaign channels.
• Working with Sales Leadership Team and their teams to understand their requirements for communications, maximising sales engagement with product collateral in service proposition and pricing activity by delivering f2f, written and online sales briefings, (typically on all hands and champions calls to over 100 salespeople) as well as supporting sales tools,
and initiatives.
• Manage the approval process to include key senior stakeholders such as Brand, Legal, PR etc.
• Briefing of senior stakeholders including Sales, Product and marketing Directors, customer service leadership teams, marketing leadership teams, sales, and operations on marketing activities.
• Flexibility to support other key marketing & sales priorities as required.
About you
• Ability to work with senior stakeholders across the business, including products, marketing, sales, Pricing and legal
• Ability to prioritise key sales communications activities across various stakeholders
• Knowledge of key media channels and metrics. Covering: advertising, digital, direct marketing, email marketing automation, print across both B2B and B2C.
• Ability to judge and provide recommendations on creative, content and design work.
• Excellent written skills, analytical, planning and presentation skills.
• Excellent decision-making skills, ability to prioritise and work in a high-pressure environment with minimal direction
Experience:
• Proven experience in the development and management of successful integrated sales & customer campaigns working across all various channels
• Ability to manage a number of various stakeholders simultaneously to deliver to deadlines.
• Experience of complex stakeholder management, including at Senior level (e.g., Sales and Product and Customer Experience staff)
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Trust forms the foundation of everything we do in Royal Mail.
We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 8th Novemebr 2024. Please note,
this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #LIMRT #LI-Hybrid
▶️ Sales Liaison Manager - London/Farringdon (12 Months FTC) Sales Liaison Manager - London/Farringdon (12 Months FTC)
🖊️ Royal Mail
📍 Clerkenwell