25 Oct
Royal Mail
Clerkenwell
Job reference 320085
Migration Campaign Analyst - London/Farringdon (12 Month FTC)
£50,726 , 10% annual bonus potential, 25 days annual leave plus bank holidays rising with serve and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time
Royal Mail Farringdon
Join us in the transformational programme at Royal Mail - Project Daisy. We are looking for a Migration Campaign Analyst to lead customer migration campaign analytics. Your role will involve creating migration campaign plans, ensuring customer readiness, and collaborating with various teams for a seamless transition.
The campaigns analysis will liaise with the customer experience and sales teams to create a migration campaign plan.
You will liaise with the shipping and customer solutions teams to ensure customer readiness and technical migration is on schedule plan. You will arrange and participate in meetings, support creation of presentations and case paper material, monitor and record progress as well as work closely with other project strands and central PMO officers in preparation for meetings and governance processes.
About the role
In this role you'll:
• Support others to successfully deliver their objectives within the scope of the migration strategy.
• Support, create & analyse a migration campaign strategy that includes customer communications (pre/post), customer support during migration, customer segmentation plan (to support multiple phases of migration), sales communications and customer communication collateral.
• Build a migration campaign plan cadence to enable the ongoing management of the migration plan but also reporting to key milestones and tackling of issues raised during migration.
• Help build a migration campaign plan that includes strategies to retain high profile, high value customers.
• Manage, engage, communicate, and consult with stakeholders – both internally and externally.
• Develop and document an end-to-end campaign analytics plan that will ensure all elements of the migration plan are deployed in unison and to time.
• Develop and own key reports to share learning across the programme
• Lead in developing learning strategies from analysis work undertaken
About you
• An understanding of Royal Mail operations and commercial functions
• Ability to use data to decide short- and long-term campaigns, driving decisions and retaining customers
• Ability to simultaneously manage a complex set of project imperatives in various phases of design and deployment
• Ability to manage activities with multiple internal and external key stakeholders
• Ability to utilise appropriate measurement tools to evaluate the on-going progress and effectiveness of a project
• Strong experience in campaign and business analysis
• Ability to effectively communicate and establish credibility within all levels of the organisation and externally
• Ability to articulate the potential customer response to large scale change
• Ability to support a geographically dispersed team
• Ability to develop effective working relationships within a cross functional team
• Strong presentational skills
• Strong Interpersonal skill
Experience:
• Proven experience of managing complex and interdependent campaigns and business analysis initiatives
• Proven experience of developing and supporting campaigns
• Proven experience of operating at analyst level
• Proven experience of analysing CRM and a good understanding of marketing campaigns
• Demonstrating ability to quickly reassess priorities when required
Qualifications:
• Degree level or relevant previous experience
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay,
paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview,
and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.
We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: . Please note,
this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #LIMRT #LI-Hybrid
▶️ Migration Campaign Analyst - London/Farringdon (12 Month FTC) Migration Campaign Analyst - London/Farringdon (12 Month FTC)
🖊️ Royal Mail
📍 Clerkenwell