25 Oct
ibis London City
East London
Company DescriptionOur mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!Ready to discover more? Get in touch with us. We would love to hear from you.One more thing
By working at the IBIS London City Shoreditchyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
As part of our team you can have:Salary - £ 14.25 / hour
Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C; Applies)Talent gym access
Stylish and functional uniform provided
Delicious complimentary meals on duty prepared by our creative chefs
Discounted hotel rates all over the world in Accor HotelsGrow your skills and learn more through our ApprenticeshipContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively ininitiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C;)If you feel you are the right candidate for the role as our Front Office Team Leader,
please click apply now! Wed love to hear from you! Job DescriptionYou must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. As our next Reception Team Leader, you
Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.Contribute to guests satisfaction by providing high quality services with a warm and friendly approach
Address guest complaints that have not been resolved by team members, providing swift solutions. Assist the Front Office Manager in developing and implementing new procedures as needed.
Ensure effective and efficient communication processes daily, maintaining service standards.
Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards. Guide new staff through their initial induction into the team, department, following established guidelines.
Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals. Promote the ALL Accor loyalty program to guests. QualificationsWork ExperienceService focused personality is essential
Proficiency in hotel management software, particularly Opera Cloud. A minimum of 2 years of experience in a front office department. Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities and keen attention to detail. Ability to perform effectively under pressure. Flexibility with working hours, including evenings, nights, weekends, and bank holidays.
Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Information on the processing of personal data When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties,
for example one or more of your former employers or a third-party supplier of personality questionnaires.
Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition,
rectification and deletion is available in our Employee Privacy Policy.https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdfAMRT1_UKCT
▶️ Front Office Team Leader
🖊️ ibis London City
📍 East London