Office Junior

Office Junior

Job Title: Office Junior (Onsite)

Salary: £30,279-£33,116k per annum (Band 4 Equivalent)

Responsible To: PCN Business Manager/Head of Communications and Engagement/Exec PA/Senior Leadership Team

Hours: 37.5 hours per week onsite

Key Relationships: 32 General Practices: 4PCN's, WL ICB, Central London Borough Team, Westminster City Council,

Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),

Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners

Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients.





We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.

We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.

We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus' and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT)







We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.

Our Approach

Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.

Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.

Our Purpose

Our purpose is to transform Health and Wellbeing in our communities.

Our Vision

Our Vision is to be the Healthcare Provider of choice, rooted in primary care.

Our Values

For our practices, patients,





teams and ecosystem we commit to be:

Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other

Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes

Resilient: we listen and with this feedback, we constantly build and improve

Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking

Aspirational: we nurture and motivate so our people are enabled to reach their full potential

Role Summary

The Office Junior will be responsible for providing administrative, operational, and support services within the GP Federation.





This role is ideal for someone seeking to gain experience in healthcare management and community services while contributing to the effective delivery of services to GP practices. The Office Junior will work closely with senior staff, handling a variety of tasks that ensure smooth day-to-day operations.

Role Requirements And Responsibilities

- Provide general administrative assistance to the senior leadership team and directors within the GP Federation
- Coordinate meetings, take minutes, and assist with scheduling and organizing events
- Send out papers for meetings and take accountability for agendas
- Handle correspondence, emails, and phone inquiries, responding promptly and professionally
- Assist teams with sending out group emails to stakeholders as required
- Management of shared email inboxes






- Assist in the coordination of services across the GP Federation, including patient services, clinician schedules, and logistical tasks
- Ensure all required documentation is maintained accurately and up to date
- Support the delivery of operational projects and initiatives to improve the efficiency of GP practices
- Assist in maintaining databases and information systems
- Support the gathering and analysis of data related to audit, performance, patient satisfaction, and service delivery
- Collate results from surveys and produce reports for teams as required
- Prepare reports and presentations as needed for meetings and reviews
- Act as a liaison between the GP Federation and external stakeholders, including patients, practices, local authorities,





and other healthcare organizations
- Ensure effective communication between teams within the Federation and support a collaborative working environment
- Take accountability for coordinating the weekly federation newsletter
- Ensure adherence to legal, regulatory, and organizational policies
- Assist with maintaining records and documentation in line with data protection and confidentiality requirements
- Support on maintaining up-to-date content on internal and external intranets
- Provide administrative support for our new practice websites offer with training provided
- Support audit and compliance processes as needed
- Contribute ideas and suggestions to improve operational workflows and enhance the quality of service provided by the GP Federation






- Take part in training and development opportunities to improve skills and knowledge
- Maintain housekeeping office based tasks such as ordering consumables; stocking cupboards and reporting issues to facilities

Requirements

Person Specification

Essential

Qualifications and Experience

- Minimum of 5 GCSEs with strong literacy and numeracy skills
- A levels or equivalent

Desirable

- Experience of working within Primary Care/NHS
- Experience of working within an office environment
- Experience/qualifications with health and safety/clinical facility management

Knowledge

Essential

- Working knowledge and a commitment to team approach
- Knowledge of various IT systems and good IT proficiency
- An understanding,





acceptance and adherence to the need for strict confidentiality

Desirable

- Knowledge of healthcare related IT systems
- Working knowledge of office processes

Skills

Essential

- Ability to develop and sustain relationships with a wide range of individuals and within groups
- Ability to recognise own limitations and act upon them appropriately
- Willingness to learn new skills
- Excellent communicator
- Ability to work in line with practice systems and processes
- Ability to manage time effectively and prioritise tasks

Desirable

- Advanced Excel spread sheet skills

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Please note that this is an office-based role, and you will be required to work onsite every day.

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▶️ Office Junior
🖊️ Healthcare Central London
📍 London