25 Oct
Solifi
United Kingdom
Job description
Great vacancy Customer Success Manager EMEA hiring now
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In this role, you will be the technical account manager to liaise with cross-functional internal teams (including Support, Product, and R&D; to improve the entire customer experience.
This position may require occasional travel. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
r nUltimately, a successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
r nServe as the lead point of contact for all Services opportunities in assigned customer accounts. r nBuild and maintain strong, long-lasting client relationships.
r nNegotiate Services contracts and close agreements to maximize profits. r nDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
r nParticipate in steering committee meetings for assigned customer accounts. r nLead quarterly business review for assigned customer accounts.
r nForecast and track key account Services metrics (e.g. quarterly sales results and annual forecasts). r nPrepare reports on account status.
r nCollaborate with sales team to identify and grow opportunities within assigned customer accounts.
r nAssist with challenging client requests or issue escalations as needed.
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Great vacancy Customer Success Manager EMEA hiring now
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Job Details : Customer Success Manager EMEA
Full details of the job.
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Vacancy Name
Customer Success Manager EMEA
Vacancy No
VN676
Job Title
Customer Success Manager
Work Location City
Milton Keynes
About Solifi
Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms.
At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations.
We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About the Team
A successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
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About the Position
A Customer Success Manager will be expected to create long-term, trusting relationships with our customers. The Customer Success Manager’s role is to oversee a portfolio of assigned customers and develop new Services opportunities from existing clients.
Role and Responsibilities
Customer success management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and developing new Services opportunities through knowledge of Solifi’s products and service offerings.
In this role, you will be the technical account manager to liaise with cross-functional internal teams (including Support, Product, and R&D; to improve the entire customer experience.
This position may require occasional travel. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Serve as the lead point of contact for all Services opportunities in assigned customer accounts.
Build and maintain strong, long-lasting client relationships.
Negotiate Services contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Participate in steering committee meetings for assigned customer accounts.
Lead quarterly business review for assigned customer accounts.
Forecast and track key account Services metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within assigned customer accounts.
Assist with challenging client requests or issue escalations as needed.
About You
Proven work experience as an Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.
g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA / BS degree in Business Administration, Sales or relevant field
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Preferred Experience Level
4 years
Preferred Education Level
Bachelor's Degree
Employment Basis
Full Time
Benefits
Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications
Applications Close Date
03 Dec 2024
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▶️ Customer Success Manager
🖊️ Solifi
📍 United Kingdom