Spa Manager

Spa Manager

Job description

We are delighted to have been awarded AA SMALL HOTEL

GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places

to Work in Hospitality .

What you’ll be doing?

As Spa Manager, you will take day to day responsibility for the Reception desk, diary management and general spa operations, including overseeing the team of Therapists, Receptionists & any General Assistants.

Your aim will be to continually surpass customer expectations and to lead the team to deliver the very best in guest experience.

You will share your personal passion and knowledge, to develop the team, encouraging personal progression and training opportunities.

You will contribute to driving sales and revenue, budget management,





stock control and reporting on the Spa's financial performance, to include : treatments, retail and membership

What you’ll need?

- You will have progressed from a therapist background into a spa management, within a luxury spa or hotel;
- Commercial acumen; with the ability to maximise revenues through diary management and therapist utilization in the spa;
- The ability to understand weekly revenue, forecasting, budgeting and payroll controls, although support will also be provided a base knowledge would be required;
- Superb attention to detail and driven by delivering exceptional standards;
- Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff;
- Previous experience in training and developing staff and be a passionate advocate for apprenticeships and continuous learning;
- To be able to work regular weekends, given that this is our peak trading period;







Most important is to understand a luxury spa environment and be able to inspire& motivate a team to deliver a 5 bubble spa rating’ guest experience.

What’s in it for you?

Our bespoke Eden Extra’s benefits platform offers :

- Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
- Fairly distributed Service Charge / Gratuities paid monthly;
- The ability to focus on your financial wellbeing and have flexible pay dates via Wagestream;
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants / takeaways and utilities.
- Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
- Cycle to Work Scheme and Electric Vehicle Lease Scheme;
- Health plans for dental, optical,





alternative health care + 24 hour GP access;
- Discounted stays, spa treatments, golf and leisure access across EHC properties;
- Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies;
- we genuinely CARE about our people;
- Access to Eden Engage our employee portal with regular team news;
- Grow with us via apprenticeships and bespoke leadership programmes RISE & THRIVE;
- Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
- Return to work financial support for those returningfrom maternity leave;
- You’ll also get free parking, meals on duty, uniform etc .but you already knew that, right?!!







Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via :

- An opinion that counts .regular surveys and forums that ask YOU for YOUR opinion;
- A You said, we did’ approach so that you know we’re taking your feedbackseriously;
- A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;

We are proud to be members of the Hoteliers Charter and are

committed to providing a great place to

work with our teams at the heart of all we do we lead with a values led

approach based

on Heart, Honesty, Spirit and Team, which were written by our people

for our people’. Testament to

this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a







passionate advocate of providing equitable workplace’s, as such we seek to

recruit, develop and retain the most talented people from a variety of

backgrounds, perspectives, and skills. We therefore encourage applications from

all genders, races, religions, ages and sexual orientations, as well as

parents, people living with disabilities, and any other groups that could bring

diverse perspectives to EHC.

INDHP

▶️ Spa Manager
🖊️ The Greenway Hotel & Spa, Cheltenham
📍 Cheltenham