25 Oct
Vanrath
Belfast
Job description
Job Description
Field Service Engineer
VANRATH are working with Ireland's largest supplier of Office printers, Managed print services and security systems. With 8 regional branches across Ireland, they are by far the market leader in this industry and constantly adapt to provide the best service to the customers.
What's in it for you?
- Salary : £35,000 per year
- Company vehicle
- Overtime opportunity
About the role
This role would involve servicing of existing customer's machines and ensuring that customer relationships are maintained.
You contribute to the overall success of the company by passing on information on business development opportunities to the Sales Team.
What you'll do
- Develop and maintain excellent customer relations
- Provide field support for sales and end users
- Provide on-site technical product support and / or installation.
- Maintain ongoing service / support profitability
- Service and maintain copiers and other office products
- Electro-mechanical fault-finding and maintenance
- Electric, electronic and IT-based problem solving
- Deal with customer complaints and problems, and report to NI Service Manager
- Ensure that all business transactions written are in line with Company policies and standards
- Observe H&S;, HR & Company procedures at all times and ensure that the company assets are kept to the required standard
- Carry out other projects / duties
- Pass information on business development opportunities to the Sales Team