25 Oct
Stephensons
Wigan
Job description
- Do you thrive on delivering excellent customer service?
- Are you looking for an exciting new opportunity?
- Maybe you’re ready to kick-start or invigorate your career within an award winning law firm?
- How about working within a company who genuinely care about your progression and development?
Yes? Then we have just the opportunity for you.
The Opportunity :
We are looking for helpline advisor to join our friendly down to earth team to offer excellent customer service on all calls and proactively ensure that enquiries are processed in the correct manner in accordance with service level agreements.
Full training is provided on how to provide telephone legal advice and that the legal helpline role gives a fantastic grounding in the technique of providing legal advice and management of client expectations.
What you’ll do on a typical day :
- Provide prompt and accurate advice on various legal enquiries over the telephone
- Effectively handle inbound customer enquiries quickly identifying customer legal requirements.
- Provide a high level of quality customer service.
- Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross selling opportunities.
- Prioritise and manage own workload effectively.
- Maintain internal records on case management in relation to all enquiries handled
- Compliance with Client Care and Complaints Procedures in order to minimise the risk of negligence and comply with Law Society Rules
Our ideal candidate will have :
- 5 GCSE's grade C or above
- Customer Service Experience
- Experience of working within a similar role / environment.
About us :
Stephensons is an award winning,
top 150 law firm with a strong commitment to the future growth and development of the business.
With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression.
Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.
Click here to find out what our people say about life at Stephensons.
What’s on offer?
Click here to view details of our benefits package
- Retail voucher / cashback schemes for a broad range of high street retailers
- Holiday sale and purchase schemes
- Online wellbeing services (financial, physical, mental and dietary heath)
- Early monthly pay scheme
- Death in Service benefit
- Voucher schemes for internal referrals of work and recruitment
- Free eye tests
- Travel season ticket and parking permit loans
- Childcare vouchers
- Cycle to work scheme
- Employee Savings Schemes
- Attractive remuneration for attending courts and police stations outside normal business hours
▶️ Helpline Advisor
🖊️ Stephensons
📍 Wigan