Enhanced Support Worker

Enhanced Support Worker

Job description

Job description

We’re looking for a kind, compassionate and resilient Enhanced Support Worker to join our Islington Mental Health Accomodation Pathway service in Islington .

£, per annum, working hours per week . Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all,





our people are doing something amazing : helping to transform lives every day.

Islington Mental Health Accommodation Pathway provides support to people living with various mental health conditions and complex needs.

The service consists of a -hour supported accommodation service, and medium-low supported accommodation services across the borough of Islington.

Enhanced Support Workers will work across services.

When working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, street homelessness, or long stays in mental health hospitals, it is integral that the postholder is motivated to support individuals to progress.

They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.







Enhanced Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the post.

You will provide information, social inclusion, and vocational opportunities to support people to recover and stay well;

exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management, and empowerment, incorporating the principles and practice of recovery, co-production, and peer support.

Post holders will deliver trauma informed and asset-based support to a caseload of - service users with needs aligned to their specialism.







You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include working bank holidays, weekends and national holidays.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do :

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals






- Key-working the most complex service-users with particular needs aligned with the post holders specialism
- Create Risk management and support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of positive risk taking’
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making






- Undertake support work in partnership with external stakeholders to compliment their interventions, leading on partnering with specialist stakeholders;
- Upskilling staff team in particular area of expertise
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development, and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.






- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front-line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader / Service Manager
- Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- To keep files,





data bases and electronic handovers updated daily
- To attend team meetings and training

About you :

A strong leader with excellent interpersonal skills

Socially adept, networks widely, well connected in sector, influential

Approachable, open & professional behaviour

At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict

Drives change, enjoys dynamic diverse environments, and demonstrates entrepreneurialism, creativity and innovation

Demonstrates significant confidence and high levels of self-esteem

Demonstrates significant levels of emotional resilience and a positive attitude

Is respectful, articulate and sensitive in style of communication

Is passionate and enthusiastic about the business







Is motivated towards excellence and improvement of personal performance with a can do attitude

Is Customer focussed

IT Literate

We welcome applications from individuals with lived experiences of using services

What you’ll bring :

Essential :

Up to NVQ Level or equivalent in a relevant area ( psychology, Health and Social Care, Mental Health) or experience in the social care / charity sector.

Experience building and develop strong professional partnerships with external providers aligned to their specialism

IT Literate

Desirable :

years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.

About us :

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year.

We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.

If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard .

We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

▶️ Enhanced Support Worker
🖊️ Look Ahead
📍 London Borough of Islington