25 Oct
Houseful
Great Britain
Job description
As a remote Account Manager at Alto (a Houseful brand), you will manage client relationships within the Property Industry.
You will act as a trusted advisor, ensuring customers are fully leveraging Alto’s platform to meet their business objectives.
Responsibilities :
- Client Management : be the primary point of contact for a portfolio of clients to ensure client satisfaction and identify opportunities for additional value
- Retention & Growth : lead contract renewals and identify upsell / cross-sell opportunities to maximise account value and revenue growth and mitigate churn
- Client Onboarding : ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting issues
- Advocacy : act as the voice of the customer within Alto Software and relaying client feedback to product development and customer success teams
- Data reporting : monitor and report on client account health, usage metrics, satisfaction levels, and help clients improve their usage of Alto
Requirements
- 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry
- Strong understanding of SaaS business models and the software implementation lifecycle
- Proven track record of managing client relationships and driving account growth
- Excellent communication, presentation, and problem-solving skills
- Ability to analyse data and generate actionable insights for clients
- Proficient in CRM tools and familiar with account management software
Let us know if you're interested by applying for this role and we'll be in touch!
Alto is a CRM for estate agents and a market leader in delivering advanced software solutions for the property industry.
Benefits
- An excellent base salary and commission (we’ll reply with details)
- Everyday Flex - greater flexibility over where and when you work
- 7.5% pension contribution by the company
- 25 days annual leave + extra days for years of service
- Fertility Treatment Financial Support
- Enhanced Parental Leave
- Day off for your birthday, house move, good deed day, and digital detox day
- Cycle to work and electric car schemes
- Group Income Protection and private medical insurance
- Gym on-site in London or membership in regional offices
- Talent referral bonus up to £5K
▶️ Account Manager - SaaS
🖊️ Houseful
📍 Great Britain