25 Oct
RealVNC
London
Job description
RealVNC® is the remote access platform for engineers looking for the most reliable and the most secure solution built by the creators of VNC® technology.
Over the last 25 years, as the inventors of VNC®, we've enabled a global workforce to work wherever works and created the remote access market.
Our software is used by hundreds of millions of users worldwide including IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.
Our lead product, VNC Connect, allows users to connect securely to a remote device anywhere in the world, see its screen in real-time, and take control as though sitting in front of it.
The product has been deployed across a myriad of use cases,
from remote support through to deploying the software onto connected devices such as medical ventilators, set-top boxes, heavy industrial machinery and more.
Backed by leading mid-market private equity firm, Livingbridge since 2021, we are investing in our people to support our highly ambitious growth plans.
As part of our people strategy to develop our next generation organisation, we are looking to add new team members that are integral to the success of the business, committed to delivering high quality results, collaboration and innovation to help accelerate company growth.
Working within our wider Revenue function, this role offers a superb opportunity for a highly organised and driven individual to join our already successful Renewals team on a 12 month Fixed Term Contract.
Reporting to the Head of Renewals, this role offers the opportunity to be responsible for servicing and providing insights into our B2C customer segment at scale using our existing (and expanding) toolset.
In a fast-paced environment,
you’ll be responsible for quoting direct and Channel Partner customers, order processing as well as co-ordinating customer service requests with the relevant teams.
You’ll have the opportunity to show your commercial awareness by scoping and building a process geared towards increasing retention and expansion in this space which is a strategic priority for our business.
A large focus will be on guiding our B2C customers towards our Online Management Portal for wider use of our self-service functionality.
We have exciting plans for our customers in 2025, and this role will be a vital part of making those plans successful.
This role offers an excellent opportunity for personal and professional development while working towards achievable company objectives.
Key Responsibilities
- Be primarily responsible for the email communication with our B2C customers.
- Negotiate subscription amendments during the renewal event.
- Be responsible for the tooling to help with customer retention at scale.
- Assist with directing enquiries from B2B customers to the relevant team.
- Handle incoming chat and phone enquiries relating to upcoming renewals.
- Manage appropriate mailboxes to ensure an accurate and timely response.
- Work with wider departments and stakeholders to coordinate customer account needs and subscription amendments.
- Work with our channel partners to quote and process renewal and upsell deals.
- Identify account expansion opportunities and introduce dedicated sales people to the account as appropriate.
- Maintain documentation of processes to ensure information is up to date.
- Focus on guiding customers to use our Portal self-service functionality.
- You;
- Have a methodical and precise working manner and good attention to detail
- You have strong working experience using Office365
- Are able to work effectively with stakeholders across multiple departments
- Are adaptable and enjoys the challenge of a dynamic environment
- Have great communication skills, both verbal and written
- Are comfortable using Customer Relationship Management (CRM) systems e.g. Salesforce (desirable)
- Have knowledge of renewal and retention processes and best practices (desirable)
Benefits
Reporting to the Head of Renewals, this role offers a great opportunity to join our Renewals Team, working for a successful,
growing company with a recognised global brand and huge potential and vision.
Working with us on our growth journey provides the chance to see first-hand how your individual contributions as part of a dynamic team influence the success of our business.
We also offer generous benefits, including a contributory pension, EV car leasing scheme, private dental and medical cover.
We work in a hybrid environment where employees combine working remotely and working from the office to facilitate a high-performance working environment with the ability to collaborate effectively and build a cohesive team bond whilst being able to focus and deliver quality results.
With this in mind, you will need to easily be able to commute to Cambridge and / or London.
How to Apply
If you’d like to join RealVNC as a Renewals Administrator,
please click on the apply for this job’ button and fill in your details.
RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be required to provide proof of your eligibility to work.
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
Staffing and Recruitment Agencies
To all Staffing and Recruiting Agencies : Our website is only intended for individuals and preferred suppliers of RealVNC.
Staffing and recruiting agencies and individuals being represented by an agency that is not a preferred supplier are not authorized to use this site or to submit profiles, applications or CVs,
or to forward CVs directly to employees or any other company location, and any such submissions will be considered unsolicited.
RealVNC does not accept unsolicited CVs or applications from agencies other than preferred suppliers. RealVNC is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.
▶️ Renewals Administrator - 12 Month Fixed Term Contract
🖊️ RealVNC
📍 London