25 Oct
Oxford University Hospitals
Oxford
Job description
Job overview
As a member of the nursing team, you will assist registered members of staff to deliver a high
standard of care to patients in the ward / clinical area demonstrating compassion, kindness
and sensitivity.
Work as an integral part of the OPD team and be responsible for day to day running
of outpatient clinics
Manage and maintain the online booking system for the clinic rooms within the
outpatient setting.
Provide high quality and safe care to patients attending OPD. Be alert to frail patients
and provide refreshments, pressure relieving aids and / or assistance to toilet.
To maintain the dignity and privacy of all patients and respect their right to confidentiality at
all times.
To complete and maintain on an ongoing basis a portfolio of clinical competencies. To
review progress with ward manager and team leader / supervisor at regular intervals and
through appraisal process.
Undertake action required in emergencies as directed by trained nurses
Maintain a safe, well stocked, clean and comfortable environment for patients, staff
and visitors.
Main duties of the job
You will undertake the following duties under the supervision of a registered practitioner.
Communication :
To establish and maintain good relationships with patients, relatives and colleagues through
effective verbal and non-verbal communication, demonstrating empathy and ability to
manage conflict or potentially challenging situations.
To help patients and visitors orientate themselves to their surroundings when in the
outpatient department, tailored to their specific needs.
To answer telephone calls appropriately and efficiently, accurately relaying messages.
Contact patients and visitors and instruct them on attending the department following
COVID guidance
Have a good understanding of IT systems.
Undertake agreed aspects of clerical work relating to patients and the outpatient
department including gathering and filing notes.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
For more information on OUH please view
Our values,
standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the .
▶️ Clinical Support Worker
🖊️ Oxford University Hospitals
📍 Oxford