24 Oct
Guy's and St Thomas' NHS Foundation Trust
London
Main area
Admin
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday (shifts pattern 9AM - 5PM or 10AM - 6PM))
Job ref
196-A&C593;
Employer
Guy's and St Thomas' NHS Foundation Trust
Employer type
NHS
Site
Guy's and St Thomas' NHS Foundation Trust
Town
London
Salary
£31,944 - £34,937 per annum
Salary period
Yearly
Closing
04/11/2024 09:00
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve,
working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners,
one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success.
We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen to join the Assisted Conception Unit (ACU) as a Fertility Preservation Patient Pathway Coordinator. We are looking for someone to become a key part of our busy administrative team. This role offers a unique and rewarding challenge, with the chance to make a direct and positive impact on patient experience within the Trust.
If you’re passionate about patient care and looking for an engaging role in a dynamic environment, we’d love to hear from you!
Main duties of the job
The successful candidate will work closely with the Assistant Service Manager, the Pathway Coordinator team, and the clinical Fertility Preservation team. This role requires acute attention to detail, strong communication skills, and a dedication to delivering high-quality service.
We are seeking someone eager to further develop their knowledge in managing patient pathways and who is committed to ensuring an excellent patient experience
Working for our organisation
The successful candidate must be IT literate, with the ability to navigate Trust IT systems and monitor the utilisation of outpatient clinics.
The role requires effective communication and collaboration with a wide range of staff, including Directorate Managers, Consultants, Nurses, and administrative colleagues.
The ideal candidate will work well as part of a team, maintain a professional and personable approach at all times, and possess strong multi-tasking skills. They must also demonstrate the ability to work under pressure. Flexibility is key, as the role requires adapting to the needs of the service and attending meetings when necessary. Excellent communication skills are essential.
This is a fantastic opportunity to join a supportive team in a dynamic environment where you will be enabled to develop both professionally and personally.
Detailed job description and main responsibilities
The successful applicant will be responsible for managing patient pathways and responding to patient queries via phone and email. Key duties include managing the patient pathway for Fertility Preservation, which involves the processing of urgent referrals, and ensuring smooth communication and coordination with patients and clinical staff.
The main responsibilities include, but are not limited to:
- Monitoring treatment progressions using the PTL (Patient Treatment List) and adhering to local policies.
- Processing NHS funding applications to seek approval for treatment from ICBs (Integrated Commissioning Boards).
- Ensuring patient confidentiality is maintained in line with Trust policy and HFEA (Human Fertilisation and Embryology Authority)
guidelines.
- Providing comprehensive administrative support to the clinical team, ensuring that all relevant paperwork and clinical information are available to facilitate patient care.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Please note, we are only able to offer informal meetings to shortlisted candidates.