24 Oct
Chartered Institute of Library and Information Professionals
Great Britain
An excellent opportunity for a permanent Membership Development Manager to make a major contribution to the success of the leading professional body for librarians and information professionals.
Full Time 35 hours per week | Permanent | Hybrid | Closing Date 12th November 2024
Salary: £38,932
Job Reference: MDM01 (Please quote this on any correspondence)
The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
The Membership Development Manager is responsible for driving the growth of our membership base, delivering sales of our products and services and overseeing comprehensive membership recruitment, retention and engagement strategies. Working closely with the Director of Business Development, you will play a pivotal role in achieving our membership and sales goals, contributing to CILIPs overall success and sustainability.
The ideal candidate will have a strong background in membership services, community engagement, account management, or a related field, with a proven track record of driving growth within a membership organisation. Experience working to targets and achieving business or performance objectives is essential. The successful candidate will have demonstrated their ability to support and foster a cross-organisation sales mindset and culture, leveraging digital technologies to drive cross-platform sales.
Responsibilities of the role include:
- Develop and Implement Membership Strategies:
Create and execute strategies for membership recruitment, retention, and engagement to drive growth.
- Maintain Membership Records: Ensure accurate and up-to-date membership records, maintaining data integrity in the CRM database.
- Manage Communication Channels: Oversee effective communication channels with members and manage social media profiles to support CILIP campaigns.
- Create and Execute Outreach Campaigns: Collaborate with colleagues to design and implement outreach campaigns to attract new members and represent CILIP at industry events.
- Develop and Improve Sales Pipeline: Develop, oversee, and improve a sales pipeline for all CILIP products and services, managing lead generation to the buying decision.
- Reporting and Evaluation:
Prepare regular reports on membership trends and engagement activities, and evaluate the effectiveness of initiatives, providing recommendations for improvement based on data analysis.
About CILIP
The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
This is a fabulous opportunity to join a modern charity and professional body.
CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.
Why work for CILIP
- Hybrid working
- 26 days' annual leave plus public holidays (pro rata’d for part time employees)
- The option to buy up to 3 days' additional annual leave
- Generous pension scheme (Employer contribution of 10%, employee contribution of 5%) including death in service benefit
- Access to CILIP’s Employee Assistance Programme
- Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
- Annual flu vaccination voucher
- Perkbox employee discounts and wellbeing hub
- Contribution to eye tests
CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups. If you need any reasonable adjustments for any part of the recruitment process, please do let us know.
Registered Charity No 313014
▶️ Membership Development Manager
🖊️ Chartered Institute of Library and Information Professionals
📍 Great Britain