24 Oct
Hastings Hotels
Belfast
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests.
When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team. Under the inspiring leadership of our
General Manager Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours are from 11pm-7am, 5 shifts out of 7 including weekends.
The salary for this exciting position is £26,000.00. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Upon completion of your probationary period, you can enjoy a Hastings Hotel experience at any one of our luxury hotels with dinner, bed and breakfast.
About The Role About the Role
To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night. 1. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. 2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. 4.
To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems. 5. To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6. To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests. 7. To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality. 8. To ensure you and the team assist guests with any reasonable request for hotel services
9. To ensure you and the team respond to complaints and find the appropriate solution. 10.
To ensure you and the team take responsibility for the security of the hotel and relevant storage areas. 11. To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
12. To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping. 13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures. 14. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities,
and so maintain and enhance market position.
15. To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs. 16. To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation. 17. To carry out Duty Manager duties as required.
18. Any other duties as required by Senior Management About You
You will have previous night experience, some of which has been gained at a management level. Required Criteria Excellent communication,
numeracy and IT skills Customer care experience Smart well groomed appearance Exceptional attention to detail Work well under pressure and be a team player A right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths Desired Criteria Hold a third level qualification Previous hospitality management experience Skills
Needed Hospitality, Bar Service, Supervisory Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa.
From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep.
Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds.
The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme,
Social Opportunities, Employee of the Month Salary £26,000.00 per year Skills: Hospitality Bar Service Supervisory Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary