Receptionist/Administrator Team Member

Receptionist/Administrator Team Member

Job details

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Job type

- Permanent

Location

Staines-upon-Thames TW18 1XD

Full job description

Job TitleReception/Admin Team Member Line ManagerReception Manager Accountable toPractice Manager Hours per week20 Job Summary To provide a competent and courteous response to enquirers and visitors attending or telephoning Staines Health Group. To carry out such administrative duties as the Reception Manager/Practice Manager may require. To participate as a member of the practice team, in practice development including the 'Practice Professional Development Plan' (i.e. clinical and business objectives) and private services as relevant.







Specific Duties To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors. To support patients in helping them use our online booking form and to book other clinician appointments in accordance with practice policies. To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.

To file appropriate information in patient notes and to tidy notes as necessary - to practice specification including coding records To process repeat prescriptions in accordance with practice procedures. To scan documents to patient records and use document management system to pass to appropriate recipients To book private medicals and other private administration as the partners require. To maintain any required practice records using spreadsheets or data bases (training given) To create letters, forms and documents, primarily for patients, using Word,





practice intranet or other practice resources. To use internal and external email for correspondence as required.

To carry out photocopying, shredding etc. as necessary. To raise charges for chargeable services, receive cash and issue receipts as necessary. To chase hospital appointments, missing documents etc.

as required by clinical staff. To sort incoming mail on allocated days To make tea and coffee for doctors and staff at agreed times To attend and contribute to staff meetings and development meetings constructively. To attend personal development reviews at least annually and such training courses as may be agreed appropriate.





Other general administration and record-keeping as required and relevant to the position Generic Responsibilities All staff at Staines Health Group have a duty to conform to the following: Health & Safety All practice members are required to acquaint themselves with health, safety and fire regulations and accident notification systems, whilst taking all possible steps to safeguard the health, safety and welfare of staff patients and colleagues during working hours, in accordance with the Health and Safety at work Act 1974 Confidentiality All staff must at all times adhere to the practices strict patient confidentiality code.

A copy is provided and explained within staff induction procedures. If you are unsure about an issue relating to confidentiality, consult the Practice Manager. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.





Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.

All staff will be required to partake and complete mandatory training as directed Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

▶️ Receptionist/Administrator Team Member
🖊️ Staines Health Group
📍 Staines-upon-Thames